Customer Excellence Representative

7 days ago

Mascot, Australia Carbiz Full time

**$55k-$60k Base + Super + APR + Bonus Incentives**:

- **< 10 mins walk from Mascot Station**:

- ** Ongoing training, support, mentorship and opportunity for career development**

**Carbiz are looking for highly enthusiastic, personable, and detail-oriented individuals to join our Assessments team as Customer Excellence Representatives.**

Your success is our success Carbiz offers the best end-to-end accident management service to our customers. We are a fast-growing tech company that distributes accident replacement vehicles to clients across Australia to ensure our customers get back on the road as quickly as possible.

We offer a team-first culture with unlimited opportunity for growth, living by our company values in everything we do;
- **Love what we do** - We are passionate about delivering for our customers, team, and partners every time
- **Better than yesterday** - We grow each day, learning from our experiences
- **Win with trust** - Lead the market by being trusted, reliable and helpful
- **Collaborative core** - Working smarter together
- **Valuing people** - We respect our people, encourage their development, and reward their performance

**Perks & Benefits**:

- Perfect opportunity for a University Student or school leaver looking to gain experience and kick start their career.
- **Flexible work arrangements - Carbiz operates 7 days p/w from 7:00am-10:00pm. We give you flexibility to choose your schedule Work patterns include**:

- **38 hrs work week (Monday-Friday)**:

- **Weekend work available and flexible for students**
- Additional earnings through weekend penalty rates (on top of base), overtime, on call opportunities and bonus incentives.
- Ongoing training, support, mentorship and opportunity for career development.
- Collaborative team culture and surrounded by like-minded individuals.
- Head office located < 10 mins walk from Mascot Station.
- Novated lease options including Flare Benefits program.
- Monthly office lunches and birthday celebrations.
- Great workplace culture and team environment.
- Celebration of major events.
- Study assist program
- that's right
- we pay YOU to study

**About the Role**:

- Conduct thorough assessments of claims.
- Act as the primary point of contact between external stakeholders, such as insurers, repair shops, and towing companies.
- Work closely with various internal teams, including operations, on-hire staff, and senior management.
- Perform detailed investigative tasks to gather all necessary information and documentation.
- Provide exceptional customer service by addressing client inquiries, offering guidance throughout the claims process, and ensuring clients receive timely updates.
- Maintain accurate records of all interactions and decisions, preparing reports or updates as needed.

**About You**:

- Prior experience in a customer service role (ideal but not essential as we hire based on attitude and willingness to learn).
- Excellent verbal and written communication.
- Tech savvy and strong administrative skills.
- Embody an enthusiastic and empathetic personality.
- Thrives in a team-oriented and collaborative work environment.
- Detail-oriented and self-organised.

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