Customer Excellence Representative

4 days ago

Mascot, Australia Carbiz Full time

**$55k-$60k Base + Super + APR + Bonus Incentives**: - **< 10 mins walk from Mascot Station**: - ** Ongoing training, support, mentorship and opportunity for career development** **Carbiz are looking for highly enthusiastic, personable, and detail-oriented individuals to join our Assessments team as Customer Excellence Representatives.** Your success is our success Carbiz offers the best end-to-end accident management service to our customers. We are a fast-growing tech company that distributes accident replacement vehicles to clients across Australia to ensure our customers get back on the road as quickly as possible. We offer a team-first culture with unlimited opportunity for growth, living by our company values in everything we do; - **Love what we do** - We are passionate about delivering for our customers, team, and partners every time - **Better than yesterday** - We grow each day, learning from our experiences - **Win with trust** - Lead the market by being trusted, reliable and helpful - **Collaborative core** - Working smarter together - **Valuing people** - We respect our people, encourage their development, and reward their performance **Perks & Benefits**: - Perfect opportunity for a University Student or school leaver looking to gain experience and kick start their career. - **Flexible work arrangements - Carbiz operates 7 days p/w from 7:00am-10:00pm. We give you flexibility to choose your schedule Work patterns include**: - **38 hrs work week (Monday-Friday)**: - **Weekend work available and flexible for students** - Additional earnings through weekend penalty rates (on top of base), overtime, on call opportunities and bonus incentives. - Ongoing training, support, mentorship and opportunity for career development. - Collaborative team culture and surrounded by like-minded individuals. - Head office located < 10 mins walk from Mascot Station. - Novated lease options including Flare Benefits program. - Monthly office lunches and birthday celebrations. - Great workplace culture and team environment. - Celebration of major events. - Study assist program - that's right - we pay YOU to study **About the Role**: - Conduct thorough assessments of claims. - Act as the primary point of contact between external stakeholders, such as insurers, repair shops, and towing companies. - Work closely with various internal teams, including operations, on-hire staff, and senior management. - Perform detailed investigative tasks to gather all necessary information and documentation. - Provide exceptional customer service by addressing client inquiries, offering guidance throughout the claims process, and ensuring clients receive timely updates. - Maintain accurate records of all interactions and decisions, preparing reports or updates as needed. **About You**: - Prior experience in a customer service role (ideal but not essential as we hire based on attitude and willingness to learn). - Excellent verbal and written communication. - Tech savvy and strong administrative skills. - Embody an enthusiastic and empathetic personality. - Thrives in a team-oriented and collaborative work environment. - Detail-oriented and self-organised.

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