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Customer Service Supervisor

3 weeks ago

Mascot, Australia Star Aviation Services Full time

**Introduction**:
Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care

**Description**:
The Customer Service Supervisor will be responsible for overseeing the customer service functions of the Jetstar check-in area at Sydney International Terminal. This includes first level performance management of staff and customer issues, as well as engagement with airport authorities, government agencies, airline representatives and other ground service providers.

**Key Responsibilities**:

- Oversee the customer service functions for Jetstar.
- First level performance management of staff and customer issues.
- Engage with airport authorities, government agencies, airline representatives and other ground service providers.
- Monitor and evaluate the customer service delivery process and make recommendations for improvements.
- Manage and motivate a team of customer service agents.
- Develop and implement policies and procedures to ensure consistent and efficient customer service delivery.
- Provide training and development opportunities to customer service staff.
- Monitor and maintain compliance with company and regulatory requirements.
- Maintain effective communication with other departments and stakeholders.

**Skills and Experiences**:

- At least 1-3 years of experience in a customer service supervisory role in an airport environment.
- Excellent verbal and written communication skills.
- Strong leadership and interpersonal skills.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Knowledge of airline and airport operations.
- High emotional intelligence
- Resilient

**What's on offer**:

- A wide variety of working hours
- Career Development Opportunities
- Dedicated Career Development Training
- Free Parking
- Multiple Employee Benefits with Partner Companies
- Monthly Employee Awards and Competitions
- Family based culture
- You'll also receive access to discounts and benefits across travel, retail, lifestyle and other areas, from a huge variety of companies, including SpecSavers, Contiki Holidays, Hello Fresh, Koala Furniture and many more