Continuous Improvement Specialists

**Continuous Improvement Specialists, Ongoing opportunity, Sydney CBD + Flexible/Hyrbird working options available**

The Department of Customer Service is a service provider, regulator, and central agency of government. We are transforming the way we do business to help make NSW great.
- Fantastic ongoing clerk grade 9/10 opportunity.
- Salary range: $120,859 - $133,183+ super, commensurate with experience.
- Based in Sydney CBD - we celebrate diversity and embrace flexible working - talk to us about what flexibility can look like for you.

An opportunity has become available for an experienced Continuous Improvement Specialists/ Coach to join our Continuous Improvement team.

**A little bit about you**:
To be successful in this role you will have (most, if not all) the following:

- Experience in previous Continuous Improvement role.
- Demonstrated knowledge and understanding of continuous improvement and lean related frameworks and methodologies.
- Demonstrated experience in coaching employees and teams on continuous improvement and lean tools and methodologies.
- Extensive experience in stakeholder holder engagement, negotiation and influencing skills to deliver the outcomes via others.
- Experience in building Continuous Improvement toolkit and playbook
- Experience in project management framework and agile ways of working
- Ability to deliver CI and Lean training.
- Knowledge of Change management framework
- LSS Green or Black Belt certification.
- Passionate about customer centric and continuous improvement culture.

**Benefits of working with DCS**:
DCS is a great place to work, and it’s not just us saying that

Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.
- State of the art offices across NSW (if you’re into that sort of thing)
- 35-hours work week
- We celebrate diversity and embrace genuinely flexible working arrangements - talk to us about what flexibility could look like for you. This includes access to compressed working hours, working in a hybrid model or from home. We are all real people with real lives
- Excellent career development and learning development opportunities. We know that our people perform at their best when they feel valued and recognised.
- Access to exceptional health and wellbeing benefits (i.e., Fitness Passport and EAP)
- Incomparable leave benefits available - including Flex Leave and Paid Parental Leave

If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you??

Salary Grade 9/10, with the base salary for this role starting at $120859 base plus superannuation

**Closing Date: Wednesday 6th December 9:59am**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process