Operations Administration Officer

**Operations Administration Officer**
**(**
**Job Number**:
**230000RE**
**)**

**Description**

**About the role**

RACQ is as much a part of QLD as our people. Together we exist to make life better for each other, our members, and every Queenslander, through finding better and smarter ways of doing things. We’re big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

We have a new role available due to parental leave, which is for a 7-month contract with genuine opportunity to extend. This is working with our Bank Product and Operations team, which is fast-paced, exciting and innovative. Your key responsibilities will include:

- Undertaking the day-to-day customer-impacting processing of back-office banking transactions
- Handling processing related enquiries and follow up issues through to completion
- Analysing and recommending course of action for member disputes
- Investigating issues relating to payment processing and escalate to IT/Vendors as appropriate
- Reconciling various General Ledger accounts and investigate unbalanced accounts to resolution

**About you**

We are looking for someone who is an astute communicator - both written and verbally, as you will be a go-to within the operational bank team. You will ideally be familiar within a large company or organisation, and can work efficiently within a changing environment. Ideally you will have:

- Previous experience in a high transactional processing environment
- Proficiency in the Microsoft Office Suite
- Experience/knowledge of banking process streams well regarded
- Demonstrated ability to read, analyse and communicate written and verbal information
- Attention to detail and accurate data entry skills, while working in a fast-paced, structured environment

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you;**

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga, mindfulness, flu vaccinations, free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to 100,000+ online courses.

**Ready to apply? You’ve got this.**

**RACQ is a ‘Circle Back Initiative’ employer** - we commit to respond to every applicant.

LI-HYBRID

**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113