Claims Administration Officer

**Claims Administration Officer**(**Job Number**:250000VR**)**

**Description**

**Claims Administration Officer**

Are you a highly organised and customer-focused individual? Our Motor Claims & Assessing team is seeking a dedicated Administrative Assistant to join our Claims Division. In this role, you will play a key part in providing efficient and effective administrative support, collaborating closely with the broader claims team. If you have a keen eye for detail, excellent communication skills, and a commitment to delivering exceptional service, we invite you to apply

**Key Responsibilities**:
Provide a high standard of professionalism by delivering efficient customer service to internal and external customers, adhering to legislated and regulatory compliance time frames including but not limited to ASIC, Code of Practice.
- Liaise with internal and external stakeholders to manage and resolve complex inquiries following RACQ Policies and Procedures.
- Establish and maintain internal and external stakeholder relationships within current operating systems, ensuring accurate details and payment cycles.
- Prepare, process, and reconcile funds received daily with a focus on accuracy and efficiency.

**About You**:

- 1-3 years of relevant experience.
- Excellent customer service skills and understanding.

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to an extensive digital learning platform.

**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113