Learning Coordinator

Work for Australia's largest virtual care provider
- 12-month fixed term opportunity
- Hybrid working (2 days) in our Haymarket office, near Central station

**About us**

At Healthdirect Australia we work with purpose and dedication to help Australians actively manage and improve their health. Healthdirect Australia is the national provider of government-funded virtual health services, helping Australians access trusted health advice, support, and care 24/7 - anytime, anywhere. Through helplines, websites, and video call solutions, we empower people to manage their health, connect with the right services, and access virtual care when they need it most.

**About the opportunity**

We’re looking for a detail-oriented and forward-thinking Learning Coordinator to oversee our Learning Management System (LMS) and lead data-driven learning initiatives. This role blends hands-on LMS administration with advanced reporting, analytics, and innovation to strengthen our learning environment. Using data insights, you’ll optimise learning outcomes and introduce innovative solutions - including AI technologies - to shape the future of our learning experience.

Key responsibilities:

- LMS Administration - Oversee and maintain the Learning Management System, manage user accounts, monitor system performance, and deliver reliable technical support.
- Reporting & Analytics - Produce detailed reports, analyse learning data to uncover trends and insights, and provide evidence-based recommendations to stakeholders.
- Innovation & Enhancement - Research and implement emerging learning technologies, explore AI integration opportunities, and lead continuous improvement initiatives.
- Customer Support - Provide outstanding service to learners and stakeholders, troubleshoot technical issues, and ensure an excellent user experience.

**What You’ll Bring**
- Organisation & Efficiency - Strong attention to detail, able to manage multiple priorities, streamline processes, and meet deadlines with ease.
- Clear Communication - Confident at translating complex data into simple insights, building strong relationships, and keeping teams informed and engaged.
- Tech-Savvy - Skilled across a variety of systems (e.g. SharePoint, Microsoft Office, survey tools, video conferencing, content authoring) with bonus points for experience in dashboards, data visualisation, and reporting tools.
- Analytical & Innovative - Uses data to drive decisions and explore fresh solutions, including AI technologies, to improve learning outcomes.

**Why Join Us**

At Healthdirect, our strength lies in our talented and dedicated people. We’re committed to creating an inclusive, supportive culture where you can bring your whole self to work, grow your career, and make a real impact.
Here’s what you can expect:

- A collaborative, values-driven team environment
- Opportunities for professional growth and exposure across diverse projects
- Flexible work arrangements (2 days in-office)
- 14 weeks of company-paid parental leave for all parents
- Multi-dimensional wellbeing program that is run by our people for our people;
- Personalised learning journeys to help you grow your capabilities and unlock your potential
- The chance to make a meaningful impact on employee experience and organisational performance

To find out more about Healthdirect, and our vision for a healthier Australia, please visit our website - about.healthdirect.gov.au

As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.