General Manager, Community and Consumer Engagement

About us

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

About the role

The General Manager, Community and Consumer Engagement is responsible for leading a small team that ensures a coordinated approach to community and consumer engagement across CAV. The General Manager ensures sound engagement practices are implemented to enable CAV to work with stakeholders, partners and communities to better understand their diverse needs and ensure they are considered in all CAV's work. In addition, builds staff capability and ensure a client centric culture to respond to diverse priority community needs. The General Manager, Community and Consumer Engagement reports to the Director, Services and Engagement and is an important member of the CAV senior management group.

The team includes an Engagement Lead and Engagement Support Officer, First Nations Community Engagement Lead and a Sector Lead - Family Violence.

About you

To be considered for the role, you must be able to demonstrate:

• experience in developing, implementing and leading stakeholder engagement
• an ability to work closely with, and influence a diverse range of stakeholders and communities holding competing priorities and views
• empathy and cultural awareness with appreciation of a range of different cultures and actively seeking to understand and effectively address the issues and views of others
• an ability to negotiate to resolve differences to achieve agreement between stakeholder groups
• a commitment to Aboriginal self-determination, Aboriginal justice and cultural awareness and competency
• high level expertise in community engagement, involving a range of internal, external, government and community stakeholders with wide ranging views and interests
• experience in managing major projects for organisations.

Other requirements

• A relevant tertiary qualification or equivalent professional experience is desirable.
• Experience in regulation and community engagement is highly desirable.

For specific responsibilities please review the attached position description.

This position is only open to applicants with relevant rights to work in Australia.

How to apply

Apply before the advertised closing date 11:59pm on Tuesday, 30 September 2025. All applications should include:

• a resume; and
• a cover letter which addresses the key selection criteria (within three pages)

Other relevant information

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.

Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check.

DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.