Strategic Service Designer

7 days ago

Canberra, Australia HiTech Personnel Full time

**Reference #**:

- JF/LS1380**Title**:

- Strategic Service Designer / Facilitator - Federal Government**Category**:

- ICT**Location**:

- ACT**Work Type**:

- Contract**Remuneration**:

- $Neg**Term**:

- 6 Months + EXT**Description**:

- **Prominent federal government department**:

- **Initial 3-month contract with 1-year extension**:

- **Excellent hourly rate $$**

One of Australia’s most prominent Federal Government Departments is looking to engage a skilled and experienced **-Strategic Service Designer/Facilitator **to join their multidisciplinary team based in **Canberra**. The strategic designer will be responsible for working to develop a service strategy that is fit for purpose and champions the needs of the end user, whilst aligning with policy intent. A proven ability to lead the development of a future state, starting at policy level and based on user research, quantitative data and client needs is essential. The successful **Strategic Service Designer/Facilitator **will secure a **3-month contract **with a** 12-month** extension with a **rewarding hourly rate.**

The successful **-Strategic Service Designer/Facilitator **will be responsible for, but not limited to:

- Review, understand and design existing service delivery
- Lead the iterative development of user-centred design artefacts, such as personas, journey maps and service mapping / blueprints
- Working with the design team to plan and run co-design sessions, including ideation, prototyping
- Lead and facilitate innovation workshops with key stakeholders
- Working with stakeholders from multiple business areas to design policy that addresses user needs and meets business objectives

The successful **-Strategic Service Designer/Facilitator -**will have experience in the following:

- High level interpersonal skills, with the ability to establish and maintain strong working relationships with internal and external stakeholders
- Develop and conduct research, which includes the following activities:

- Develop user research plan
- Develop discussion guides
- Develop recruitment plans
- Conduct user research interviews
- Draft user research reports
- Identify preferred research participant cohorts
- Synthesise existing research from other outputs such as desktop, stakeholder meetings, interviews, workshops or/ and forums etc
- Advanced experience in human centred design, ideations, prototyping and testing of strategy and process
- Plan, conduct and lead the facilitation of events, co-design sessions, workshops and activities to iteratively develop strategic thinking

  • Strategic Service Designer

    2 weeks ago

    Canberra, ACT, Australia beBeeDesign Full time $180,000 - $190,000

    Senior Service Designer Job SummaryThis is an exciting opportunity to design impactful services that meet user needs while driving business outcomes.The Senior Service Designer will lead and undertake service design activities in a multi-disciplinary agile delivery team, balancing user needs with business goals.About the RoleLead and undertake service design...

  • Strategic Designer

    2 weeks ago

    Canberra, ACT, Australia Hitech Personnel Full time

    **Reference #**:- JF/JJ2105**Title**:- Strategic Designer**Category**:- ICT**Location**:- ACT**Work Type**:- Contract**Remuneration**:- $Neg**Term**:- 3 MONTHS + 12 MO EXT**Description**:- **Prominent federal government department**:- **Initial 3 month contract with 1 year extensions**:- **Excellent hourly rate $$**One of Australia's most prominent **Federal...

  • Strategic Designer

    2 weeks ago

    Canberra, ACT, Australia Hitech Personnel Full time

    **Reference #**:- JF/JJ2174**Title**:- Strategic Designer - Design Lab - Federal Government**Category**:- ICT**Location**:- ACT**Work Type**:- Contract**Remuneration**:- $Neg**Term**:- 6 Months + EXT**Description**:- **Critical Federal Government Department with essential projects**:- **Initial 6 to 12 Month Contract + Possibility of Extension**:-...

  • Strategic Designer

    2 weeks ago

    Canberra, Australia Aurec Human Capital Group Full time

    We are looking to engage a skilled and enthusiastic **Strategic Designer **to join our Federal Government client! The role will support capability uplift across our Federal government client to implement benefits realisation, integrate lessons learned into the design and mobilisation of their program. The role will act as an advisor on matters relating to...

  • Strategic Designer

    2 weeks ago

    Canberra, Australia Aurec Full time

    We are looking to engage a skilled and enthusiastic **Strategic Designer **to join our Federal Government client! The role will support capability uplift across our Federal government client to implement benefits realisation, integrate lessons learned into the design and mobilisation of their program. The role will act as an advisor on matters relating to...

  • Strategic Designer

    2 weeks ago

    Canberra, Australia HiTech Personnel Full time

    **Reference #**: - JF/JJ2174**Title**: - Strategic Designer - Design Lab - Federal Government**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 6 Months + EXT**Description**: - **Critical Federal Government Department with essential projects!**: - **Initial 6 to 12 Month Contract + Possibility of...

  • Strategic Designer

    2 weeks ago

    Canberra, ACT, Australia Davidson Group Services Full time

    Embrace user-centred and agile methodologies in team workflows and promote their adoption throughout the branch.- Display strong communication skills, capable of delivering clear and succinct written and verbal guidance tailored to various recipients, including senior officials and the Minister's Office. Facilitation skills are a plus.- Demonstrate an...

  • Service Designer

    1 week ago

    Canberra, Australia Hudson Australia Full time

    12-month contract with possible 2 x 12-month extensions - No Award applies for this role: Rates From $120.00 per hour are offered (inclusive of superannuation and casual loading) - dependant on skills and experience. - 8 hours per day - 40 hours per week - Locations: ACT, NSW, QLD, VIC **About Us**: Our Federal Government Technology, Projects &...

  • Strategic Designer and Facilitator

    1 week ago

    Canberra, Australia Canberra Consulting Full time

    **About us** Canberra Consulting focuses on delivering highly skilled and qualified professionals to our clients. Canberra Consulting has the experience and the capability to understand your specific requirements and match them to the right environment, ensuring professional satisfaction and ongoing development opportunities. Our focus is ensuring that both...

  • Lead Service Designer

    18 hours ago

    Canberra, Australia Chandler Macleod Full time

    As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our Federal Government client is seeking to...