Service Designer

2 weeks ago

Canberra, Australia Modis Full time

**Hybrid Working Environment**:

- **A security clearance may be required, so an Australian Citizenship required**

Are you a talented Service Designer looking for your next amazing project? Well look no further as this might be the role that you have been searching for

Modis has received a requirement from a large federal government department for a **Service Designer** for a **12 month + extension contract.**

**Overview of the role**:
The Service Designers will work with the delivery teams, they will be responsible for taking research insights, technical constraints and the desired business outcomes as inputs and producing service blueprints that will guide the delivery teams' feature refinement and detailed design work.

The Service Designers will be highly engaged with the delivery teams, building strong relationships and being able to work collaboratively with the teams is critical.

The Service Designers will also be responsible for building strong relationships with the business stakeholders, they will play a key role influencing business stakeholders to understand the constraints and support the team's advice and designs.

**Required Skills & Experience**
- Working with data and qualitative insight, through collaboration with stakeholders, researchers, analysts, and technical staff, to design solutions and strategic propositions
- Taking a user centred, system and business perspective, understand and clearly articulate how services need to change
- Mapping the service experiences of users to define how the service(s) should be modified to deliver more effective outcomes
- Working closely with user researchers to define and communicate people's needs
- Identifying how organisations can reduce cost of delivery and improve outcomes through re-design of user experience, business processes, and better collaboration across systems
- Setting future visions for products and services that inspire people and meet needs
- Tertiary qualifications in Design, Interaction Design, Human Centred Design or similar will be an advantage

**Joining Modis as a Consultant**
- Weekly Pay
- No payrolling processing fees
- Upskilling opportunities and training discounts
- Consultant gatherings events
- MODIS SME meet ups/information sessions
- EAP Support Program
- Dedicated Account Management Support Team

**About Us**

Modis delivers cross-industry IT and digital engineering expertise to accelerate innovation and digital transformation. By combining a unique service offering of Tech Consulting, Tech Talent Services and Tech Academy solutions Modis enables businesses to progress, scale and perform. Modis has a global footprint with 30,000+ consultants in over 20 countries focused on Cognitive Technologies,

Digital Transformation, Cloud & Infrastructure, Smart Ecosystem, and Industry 4.0 across the key sectors of Automotive & Transportation, Environmental & Energy, Software, Internet & Communication, Financial Services and Industrial Manufacturing.

**Privacy

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