Service Designer

1 week ago

Canberra, Australia Peoplebank Full time

Location:
- Canberra- Job Type:
- Contract- Posted:
- 10 days ago- Contact:
- Ernest Yray- Discipline:
- General IT
- Reference:
- 254537Our Federal Government Client is seeking a Service Designer.

This is a long-term contract role for 12 months located at our Client's ACT location.

The role will be responsible for, but not limited to:

- Deliver and design appropriate service design artefacts and communication material as required
- Plan and document user interviews, eliciting both high level and detailed business problems and analysing root causes
- Design and facilitate workshops and interviews that include a variety of internal and external stakeholders across all levels
- Analyse and improve user experience, taking the viewpoint of the end user
- Managing stakeholder groups to develop a partnership with the business and foster a productive working environment
- Communicate well, using professional judgement to evaluate risks and in the context of a complex and changing environment
- Perform additional duties or assume responsibility of functions as directed by the Management from time to time
- Provide analysis on complex issues and contribute to the management, preparation and coordination of policy formulation and/or project management.
- Foster a positive workplace culture
- Perform additional duties or assume responsibility of functions as directed from time to time

**Qualifications, Skills and Experience**
- Mandatory_
- Two plus years' experience as a UX Designer, Business Analyst, Service Designer or experience in Design/Strategy/Research
- Proven ability to plan, facilitate and document user interviews to elicit high-level and detailed business problems and analysing root causes
- Demonstrated experience in the development and implementation of strategic service design
- Experience in taking the viewpoint of the user and analysing and improving a user's experience or user's journey when interacting with services
- Proven ability to work as part of a collaborative and highly motivated team.
- Proven ability to deliver in a project and program environment under limited guidance
- Proven ability to identify and plan capability maturity improvements and business process improvements
- Strong communication skills, with the ability to translate between business and technical terminology
- Proven ability to communicate with influence, negotiate outcomes and manage complex stakeholder relationships
- Demonstrated personal drive and integrity whilst achieving results within legislative parameters
- Experience in and desire to mentor and upskill less experienced team members
- Desirable_
- Relevant tertiary qualifications or requisite experience
- Knowledge of, or ability to, quickly gain knowledge of Australian electoral law and practice.
- Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply._

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