Call Centre Team Leader

6 days ago

Adelaide, South Australia Inject Pty Ltd Full time $90,000 - $120,000 per year

Why You Want to Work Here

  • At our Norwood call centre, you'll join a team where energy, drive, and results are celebrated daily. We're not just about hitting numbers—we're about creating a culture where people feel supported, recognised, and motivated to do their best work.
  • You'll enjoy a hands-on leadership role where you can directly impact performance and culture. From celebrating wins and running team huddles to driving engagement activities, you'll be at the heart of keeping morale high and results strong.
  • As part of a national operation, you'll also gain exposure to senior leadership and contribute to continuous improvements in systems and processes, making this an ideal path for your long-term career growth.

About the Role

  • Lead and manage a team of up to 12 outbound staff, ensuring productivity, attendance, and sales targets are consistently met.
  • Coach and mentor your team through call listening, one-on-ones, and huddles to lift conversion rates and customer engagement.
  • Drive a fun and energetic culture by motivating staff, running engagement activities, and celebrating milestones.
  • Provide ongoing performance feedback, partnering with trainers to upskill staff and address underperformance.
  • Collaborate with the National Call Centre Manager on reporting, process improvements, and operational initiatives.
  • Track KPIs and outbound conversion targets, ensuring results are achieved through coaching and motivation.

About You

  • Whether or not you have formal leadership experience, you may have had opportunities to mentor or support others—and found it fulfilling, empowering, and rewarding to help people grow and succeed.
  • You may come from an outbound sales environment and thrive on the drive and hunt of chasing targets. Having mastered the art of turning a cold call into a warm lead, you're now motivated to pave the way for others to do the same.

Selection Criteria

To be considered for this role, you'll need:

  • Experience in outbound sales or similar conversion-focused environments.
  • Motivation or experience in managing and leading people.

What Next

If this opportunity excites you, apply now with your resume and a cover letter detailing why you're the right person for the role.

Respectfully and regretfully, only shortlisted candidates will be contacted.

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