Contact Centre Team Leader

2 weeks ago

Adelaide Region SA, Australia IntoWork Australia Full time

**Location**:

- Adelaide, South Australia**Category**:

- Call Centre and Customer Service

**Work type**:

- Permanent

**Contact Centre Team Leader**

FindStaff have partnered with sister company Mas National, to recruit two experienced and enthusiastic Customer Service Team Leaders in their Adelaide Contact Centre.
- Full-time Permanent Positions
- Located in Adelaide CBD
- Career Development
- Vibrant Culture

**About Mas**:
Mas National are a not-for-profit business, proudly part of the IntoWork Australia Group and well regarded as an Industry Leader, providing high quality Australian Apprenticeship Support Network (AASN) services. Mas National prides itself on the high quality service and support we have delivered to Apprentices, Trainees and Employers across Victoria, South Australia, Tasmania and Queensland for over 20 years.

**About the role**:
Our well-established Contact Centre provides support for customers & colleagues across the national IntoWork Australia Group. We have a fantastic opportunity for 2 motivated and people-focused Team Leaders to join Mas on our journey. You will be based in Adelaide CBD and will be the driving force for creating a passionate, inclusive and engaging environment for your team.

Shifts are on a rotating roster, 38 hours per week with start times from 7.15am to 10.00am.

**About you**:

- **You will have previous Team Leader experience in a Customer Service or Contact Centre role, ideally with hybrid teams**:

- You love what you do and thrive in a contact centre environment
- Experience with & a passion for coaching teams, as well as achieving targets
- You are a customer-centric individual with strong attention to detail
- You are committed to actively supporting & mentoring your team to grow & develop in their careers
- Have great communication skills & ability to work closely with key stakeholders
- Ability to multitask and organise work priorities
- Excellent problem solving skills with a proactive approach to your working life

Mas National is proud to be a supportive, flexible and inclusive organisation.

**Job Information**:

- Job Reference: 200042945_1676085586
- Salary:

- Salary From: £70000
- Salary To: £82000
- Job Industries: Call Centre and Customer Service
- Job Locations: Adelaide, South Australia
- Job Types: Permanent

  • Contact Centre Team Leader

    2 hours ago

    Adelaide Region SA, Australia FindStaff Full time

    **Contact Centre Team Leader** FindStaff have partnered with sister company Mas National, to recruit two experienced and enthusiastic Customer Service Team Leaders in their Adelaide Contact Centre. - Full-time Permanent Positions - Located in Adelaide CBD - Career Development - Vibrant Culture **About Mas**: Mas National are a not-for-profit business,...

  • Operations Centre Team Leader

    1 week ago

    Adelaide Region SA, Australia BGIS Full time

    The **Operations Centre Team Leader **will manage the BGIS Operations Centre workflow to ensure client’s incoming calls are answered, enquiries are responded to and client KPI’s are monitored, and projects are managed in accordance with the requirements. Using a flexible and adaptable approach the responsibilities include: - Managing the actioning of...

  • Contact Centre Officer

    3 days ago

    Adelaide Region SA, Australia HAYS Full time

    Join a Federal Government Department within a fast paced call centre for a 12 month initial engagement. **Your new company** This Federal Government Department are seeking Multiple Call Centre experts to join them for an initial engagement of 12 months with potential for further extensions. **Your new role** You will respond to customer enquiries...

  • Contact Centre Scheduling Assistant

    6 days ago

    Adelaide Region SA, Australia Defence Housing Australia Full time

    **Job no**: 493020 **Work type**: Full Time **Location**: Adelaide **Classification**: DHA Level 4 **About Your Team**: The DHA Contact Centre is responsible for delivering timely, consistent and professional customer service to Defence members and their families. The Contact Centre has three sites in Adelaide, Townsville and Newcastle delivering a The...

  • Contact Centre Agent

    1 week ago

    Adelaide Region SA, Australia Skout Solutions Full time

    About the role Ventia (through Skout Solutions) has a requirement for a Contact Centre Agent to join their team. You'll be responsible for undertaking inbound and outbound call resolution, monitoring work order time frames, and following up on any escalating priority issues. This is a full-time role offering a 12 month contract and temp to perm...

  • Contact Centre Officer

    4 days ago

    Adelaide Region SA, Australia HAYS Full time

    Join a Federal Government Department for a 12 months to provide exceptional customer service to the public **Your new company** This Federal Government Department are seeking Multiple Call Centre experts to join them for an initial engagement of 12 months with potential for further extensions. **Your new role** You will respond to customer enquiries...

  • Customer Contact Centre Consultant

    7 days ago

    Adelaide Region SA, Australia AMP Limited Full time

    **The opportunity** You will be given comprehensive initial training to get you off to a strong start, so it doesn’t matter if you have no relevant experience. Your training will continue and you will be upskilled to help your professional development. We have opportunities across Australia and can offer remote and hybrid working (your Talent Consultant...

  • Contact Centre Manager

    1 week ago

    Adelaide CBD, Australia Jones Radiology Full time

    18-month Fixed-Term Contract | Hybrid | Adelaide CBD - Work-life balance, inclusive work culture and competitive benefits - Lead a committed team | Innovate & experiment | Drive continuous improvement! **About Us** Jones Radiology is a doctor-owned and operated practice offering the highest quality diagnostic and interventional radiology services...

  • Front of House Team Member

    1 week ago

    Adelaide Region SA, Australia FIRST CONTACT Full time

    Location: Adelaide, Adelaide CBD Salary: AUD Industry Standards Front of House Team Member - Do you enjoy making people feel welcomed and valued?_ - Want to have more work-life balanced?_ - We look after you_ - Competitive salary above award - Monday to Friday work schedule - Weekends and Public Holidays off **The Role** We are looking for a talented &...

  • Team Leader

    1 hour ago

    Adelaide Region SA, Australia Australian Department of the Environment Full time

    APS 5 - $76,260 - $83,658 per annum plus superannuation - Biosecurity Operations Division - Adelaide, SA,Brisbane, QLD,Cairns, QLD,Darwin, NT,Melbourne, VIC,Perth, WA,Sydney, NSW,Other The **Department of Agriculture, Fisheries and Forestry** works to enhance our agricultural, fisheries and forestry industries. We manage biosecurity risks to Australia to...