Sales Account Manager

**Brand new opportunity for an experienced Sales Account Manager to support our growing Community Businesses**:

- **Attractive remuneration starting at $90,000p.a + Super + tax-free salary packaging**
- **Working Monday - Friday**
- **Ongoing full-time (76 hours/fortnight)**
- **Located in Sydney Olympic Park (travel to our Community Business Sites will be essential)**

**About the Opportunity**:
The **Sales Account Manager, Community Businesses** is responsible for building and maintaining strong relationships with commercial customers and serves as the primary point of contact for key clients, driving sales, fostering long-term relationships, and ultimately contributing to the overall growth and success of Flourish Australia’s Community Businesses. The position also has a key role in providing data and insights on sales forecasts and growth opportunities to drive strategic decision-making.
- On a day-to-day basis, your duties will include (but are not limited to):_
- Build and maintain relationships with new and existing Flourish Australia Community Businesses to increase customer base;
- Maintain accurate records of all costings, quotes, sales, proposals, and any other information as requested by Business Development Manager;
- Respond in a timely manner to all customer enquiries and requests by preparing and providing quotations for all new work;
- Provide accurate sales forecasts and regular reports on key account performance, revenue trends, and growth opportunities. Use data and insights to drive strategic decision-making.
- Foster strong relationships with key clients or accounts to drive sales and ensure long-term business success. Serve as the primary point of contact for key clients, driving sales, fostering long-term relationships, and ultimately contributing to the overall growth and success of Social Enterprise.
- Collaborate with site managers, production team and senior leaders to ensure a coordinated approach to serving key accounts.
- Manage all aspects of customer accounts, including handling inquiries, resolving issues, monitoring clients feedback, addressing any concerns or issues promptly and ensuring that the client's needs are being met in a timely and satisfactory manner.
- Proactively identify opportunities to upsell additional services and solutions, including identifying growth opportunities, introducing new products or services, or expanding the scope of existing offerings.
- Conduct proactive site audits to assess performance, address concerns, and gather feedback to continuously improve service quality.

**To find out more about what it means to be a Sales Account Manager, please review the **Position Description.**

**Who we are**:
Flourish Australia is one of Australia’s most experienced community mental health organisations. Our purpose is to support people to flourish, believe in their futures, and become contributing members of the community.Our services are comprehensive and highly personalised because each person’s experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs.

**Selection Criteria**:
**_ Essential:_**
- A diploma or degree in Business Management or related discipline.
- A minimum of 3 years’ experience in account management, sales, or a related role.
- A strong commitment to high quality customer service.
- Advanced knowledge and demonstrated experience working within contractual guidelines.
- Advanced knowledge of Microsoft Office and experience with CRM, SAP, and other quality management systems.
- Demonstrated ability to communicate effectively across all levels of an organisation.
- Excellent communication, relationship building, organisational and analytical skills
- Current Australian Driver’s Licence.

**_Desirable:_**
- A personal lived experience of a mental health issue.
- Demonstrated understanding of the challenges faced by people with complex mental health issues and how providing a recovery-oriented, trauma informed service is of benefit to people.
- Experience in a related business e.g. packaging, warehousing, cleaning, ground maintenance.
- A First Aid certificate

**The Benefits**:
Flourish Australia recognises and values its people as demonstrated by:

- **Attractive salary package**:

- **Tax-Free Salary Packaging** up to $15,900
- Vehicle mileage allowance
- Family-friendly and **flexible working conditions**:

- **Generous leave provisions **including **17.5% leave loading+ 2 additional days of personal leave+ extra day paid leave over Christmas/New Year + paid parental leave**:

- Opportunities for **career development,** **professional development and training** such as Mental Health First Aid and ASIST.
- **Inclusive initiatives** such as our **Rainbow Network and YarnUp** for Aboriginal and Torres Strait islander staff
- **Employee Assistance Program** for confidential wellbeing supp