Family Concierge Manager

2 days ago


South Brisbane, Queensland, Australia Children's Hospital Foundation Full time $90,000 - $120,000 per year

*Internal Applications Only*

The role 

The Family Concierge Manager provides strategic leadership and oversight of the Family Concierge service, ensuring a consistently high standard of welcome and support for admitted patients and their families across hospital wards. This role is accountable for developing and refining service delivery models that connect families with Children's Hospital Foundation programs, hospital resources, and practical assistance designed to enhance the overall healthcare experience.

Working in close partnership with hospital teams and the wider Impact Programs portfolio, the Family Concierge Manager drives program integration, quality improvement, and innovation to maximise positive outcomes for patients and families. The role also plays a pivotal part in identifying and nurturing family stories that can support the Foundation's fundraising, marketing, and brand awareness objectives, ensuring these opportunities are aligned with organisational priorities and handled with sensitivity and care.

This is a permanent full-time position, based at Queensland Children's Hospital.

Who are you?

  • You're a compassionate and empathetic person who thrives on supporting children and families through meaningful, one-on-one connections.
  • You're a natural communicator who builds trust easily and adapts your style to connect with people from all walks of life.
  • You bring a calm, professional presence, even in challenging or emotionally sensitive situations, and understand the importance of privacy and boundaries.
  • You're a thoughtful leader who supports and motivates others, whether managing a small team or working alongside volunteers.

Key criteria

To be successful in this role, you will possess the following:

  • Tertiary or vocational qualification in role related discipline or an equivalent combination of relevant experience and/or education.
  • Certification or accreditation in professional boundaries is advantageous.
  • At least 3 years' experience delivering programs or services in the healthcare or family service community, including completion of relevant documentation and reporting.
  • Experience in providing 1:1 wellbeing care and assistance to children and caregivers.
  • Excellent customer service and people skills with a strong ability to converse with a wide variety of people from diverse backgrounds in an empathetic and sensitive style.

How to apply

Select apply for this job, complete the application form and upload your resume and a cover letter outlining your interest and suitability.

For a copy of the position description please click here.

Applications close COB Tuesday 9 September 2025, however, they will be reviewed during this time.

Please Note:

  • If you require any adjustments to submit your application, please get in touch with us at
  • This role requires staff to be vaccinated against preventable diseases, including Varicella, Pertussis and Measles, Mumps and Rubella. 

  • Concierge

    3 weeks ago


    Brisbane, Queensland, Australia Bright & Duggan Group Full time

    OverviewJoin to apply for the Concierge role at Bright & Duggan Group.Introduction: Bright & Duggan Group is built on the principles of United, Trusted, Accountable, and Visionary. These values guide our work and interactions with clients and colleagues. We expect all employees to promote and uphold these values.As Bright & Duggan team members, our employees...

  • Concierge

    3 weeks ago


    Brisbane, Queensland, Australia Bright & Duggan Group Full time

    OverviewJoin to apply for the Concierge role at Bright & Duggan Group.Introduction: Bright & Duggan Group is built on the principles of United, Trusted, Accountable, and Visionary. These values guide our work and interactions with clients and colleagues. We expect all employees to promote and uphold these values.As Bright & Duggan team members, our employees...

  • Concierge Manager

    2 weeks ago


    Brisbane, Queensland, Australia Marriott International, Inc Full time

    **Job Number** 23056869**Job Category** Rooms & Guest Services Operations**Location** W Brisbane, 81 North Quay, Brisbane, QUEENSLAND, Australia**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Management**W DOESN'T RECRUIT EMPLOYEES, WE CAST TALENT**Boldly coloring outside the lines of luxury, W turns the traditional notion of...


  • Brisbane, Queensland, Australia beBeeHospitality Full time $60,100 - $78,551

    Hotel Leader PositionWe are seeking an exceptional individual to lead our concierge team and deliver world-class service to our guests.The successful candidate will have a proven track record of leading teams and delivering customer-centric results.The role involves overseeing the daily operations of the concierge desk, including scheduling and task...

  • Concierge

    2 weeks ago


    Brisbane, Queensland, Australia beBeeCustomer Full time $50,000 - $62,000

    **Job Overview**We are seeking a highly skilled and customer-focused Concierge to join our team. As a key member of our Rooms & Guest Services Operations department, you will play a vital role in delivering exceptional guest experiences.**Key Responsibilities:**Host guests by welcoming them with a professional yet friendly mannerCheck-in/check-out guests,...


  • Brisbane, Queensland, Australia Sofitel Full time

    **Company Description**Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your...


  • Brisbane, Queensland, Australia beBeeCareer Full time $90,000 - $120,000

    Assistant Concierge Services Manager Job DescriptionWe are seeking a highly skilled and experienced Assistant Concierge Services Manager to join our team.

  • Concierge

    2 weeks ago


    Brisbane, Queensland, Australia Lendlease Full time

    The Bernborough Ascot is a brand-new, premium retirement Resort overlooking Doomben Racecourse, which has paved the way for a unique, luxury retirement experience.We are currently seeking a full-time Concierge to join the team working Monday to Friday 8.30am to 4:30pm.Reporting to the Village Manager you will be tasked with providing a high level of customer...

  • Corporate Concierge

    2 weeks ago


    Brisbane, Queensland, Australia Infront Security Full time

    **Job Information**:Industry**Security and Surveillance***Work Experience**1-3 years***City**Brisbane***Province**Queensland***Country**Australia***Postal Code**4001***We currently have an exciting opportunity in Brisbane for a self-motivated customer service professional with good computer skills and a friendly and professional demeanour. This is a...

  • Concierge Supervisor

    2 weeks ago


    Brisbane, Queensland, Australia Pullman Brisbane King George Square Full time

    Company DescriptionPullman & Mercure King George Square is a prestigious hotel located in the heart of the vibrant city center. Our hotel offers luxurious accommodations, exceptional dining experiences, and world-class event facilities. We pride ourselves on providing exceptional service and creating memorable experiences for our guests.**Job Description**:-...