Family Concierge Manager

4 days ago

South Brisbane, Queensland, Australia Children's Hospital Foundation Full time $90,000 - $120,000 per year

*Internal Applications Only*

The role 

The Family Concierge Manager provides strategic leadership and oversight of the Family Concierge service, ensuring a consistently high standard of welcome and support for admitted patients and their families across hospital wards. This role is accountable for developing and refining service delivery models that connect families with Children's Hospital Foundation programs, hospital resources, and practical assistance designed to enhance the overall healthcare experience.

Working in close partnership with hospital teams and the wider Impact Programs portfolio, the Family Concierge Manager drives program integration, quality improvement, and innovation to maximise positive outcomes for patients and families. The role also plays a pivotal part in identifying and nurturing family stories that can support the Foundation's fundraising, marketing, and brand awareness objectives, ensuring these opportunities are aligned with organisational priorities and handled with sensitivity and care.

This is a permanent full-time position, based at Queensland Children's Hospital.

Who are you?

  • You're a compassionate and empathetic person who thrives on supporting children and families through meaningful, one-on-one connections.
  • You're a natural communicator who builds trust easily and adapts your style to connect with people from all walks of life.
  • You bring a calm, professional presence, even in challenging or emotionally sensitive situations, and understand the importance of privacy and boundaries.
  • You're a thoughtful leader who supports and motivates others, whether managing a small team or working alongside volunteers.

Key criteria

To be successful in this role, you will possess the following:

  • Tertiary or vocational qualification in role related discipline or an equivalent combination of relevant experience and/or education.
  • Certification or accreditation in professional boundaries is advantageous.
  • At least 3 years' experience delivering programs or services in the healthcare or family service community, including completion of relevant documentation and reporting.
  • Experience in providing 1:1 wellbeing care and assistance to children and caregivers.
  • Excellent customer service and people skills with a strong ability to converse with a wide variety of people from diverse backgrounds in an empathetic and sensitive style.

How to apply

Select apply for this job, complete the application form and upload your resume and a cover letter outlining your interest and suitability.

For a copy of the position description please click here.

Applications close COB Tuesday 9 September 2025, however, they will be reviewed during this time.

Please Note:

  • If you require any adjustments to submit your application, please get in touch with us at
  • This role requires staff to be vaccinated against preventable diseases, including Varicella, Pertussis and Measles, Mumps and Rubella. 

  • Executive Concierge

    1 week ago

    Brisbane, Queensland, Australia Auxus Pty Ltd Full time $60,000 - $80,000 per year

    About Us:With over 30 years' experience, Glad Group is positioned as a leader in the delivery of integrated property services across Australia.About the RoleWe are seeking a highly professional and customer-focused Executive Concierge to be the first point of contact for tenants and visitors in a prestigious Brisbane CBD building. In this role, you will...

  • Concierge

    2 weeks ago

    Brisbane, Queensland, Australia Allianz Australia Full time $60,000 - $80,000 per year

    CONCIERGE | PROPERTY DIVISION | BRISBANE, QLDAt Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the...

  • Concierge

    2 weeks ago

    Brisbane, Queensland, Australia Allianz Australia Insurance Ltd Full time $60,000 - $80,000 per year

    CONCIERGE | PROPERTY DIVISION | BRISBANE, QLDAt Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the...

  • Porter / Valet / Guest Services / Concierge

    1 week ago

    Brisbane, Queensland, Australia Brisbane Marriott Hotel Full time $45,000 - $60,000 per year

    As Marriott International's flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a...

  • Casual Concierge

    1 week ago

    Brisbane, Queensland, Australia DevSec Pty Ltd Full time $45,000 - $65,000 per year

    About usDevSec is Australia's fastest growing Concierge and Security services provider, which prides itself on an amazing culture and provides great growth opportunities. Due to our most recent growth, we are currently looking for Concierge personnel who are looking to up-skill and join a workforce that are passionate about providing service excellence.This...

  • Executive Concierge

    2 weeks ago

    Brisbane, Queensland, Australia First Contact Full time $60,000 - $80,000 per year

    Location: Brisbane Salary: AUD Industry StandardsJoin the Leading Team in Workplace Services Across AustraliaStep into the world of First Contact, the unrivalled leader in Workplace Services, proudly serving clients across banking, infrastructure, government, technology, and entertainment sectors, as well as Australia's top landlord groups. We are dedicated...

  • NV1 Concierge Security Officer

    2 days ago

    Brisbane, Queensland, Australia Certis Full time $60,000 - $90,000 per year

    *Position PurposeAs a Concierge Security Officer, you will play acritical rolein ensuring thesecurity and smooth operationof a corporate environment. This position combines security expertise withexceptional customer service skillsto create an optimal experience for clients and stakeholders. You will be responsible for maintaining a secure environment while...

  • Part time Family Law Solicitor

    6 days ago

    Brisbane, Queensland, Australia Barbour Family Lawyers ta Anthony Black Family Law Full time $90,000 - $120,000 per year

    Part-Time Family Law SolicitorLocation: Brisbane CBDHours: Part-time (2–3 days per week, flexible)Salary: Dependent on experienceWe are a client-focused family law firm seeking an experienced Family Law Solicitor to join our team on a part-time basis. This role is ideal for a solicitor looking to maintain a healthy work-life balance while continuing to...

  • Service Delivery Administrator – Security

    1 week ago

    South Brisbane, Queensland, Australia DevSec Pty Ltd Full time $60,000 - $80,000 per year

    Service Delivery Administrator – Security West-End/South Brisbane | On-Site Parking available | Competitive SalaryJoin DevSec – a fast-growing leader in Security & Concierge Services – and play a key role in keeping our operations running smoothly.We're looking for an organised, detail-driven administrator who thrives in a fast-paced environment. If...

  • RN - Paediatric Palliative

    4 days ago

    Brisbane, Queensland, Australia MOR. Care Group Pty Ltd Full time $80,000 - $120,000 per year

    MOR. Healthcare is seeking experienced Paediatric Nurses – Palliative Care | Brisbane Hospice | Visa + Relocation Location: Brisbane, QueenslandHospice Setting: Specialist Paediatric Palliative Care Positions Available: 2 x Clinical Nurse Specialists / Nurse Consultants / Nurse Practitioners3 x Experienced Paediatric Registered NursesEmployment Type:...