IT Systems Analyst

**About Ampol**

Powering better journeys, today and tomorrow.

Our company has always been about more than fuel. Fuel may be the foundation of our business, but our motivation and purpose comes from the people, businesses, industries and communities we engage with. From our origins until today, we’ve always been inspired by the role we can play in people’s lives - to keep them moving, to make journeys happen. Here at Ampol, we are proud of our heritage as Australia’s only owned fuel brand.

For over 100 years we have supported Australians to travel far and wide, and we’ll be here for 100 more powering better journeys for today and tomorrow. Tomorrow comes with the need to navigate the energy transition, and by playing a key role in the broader decarbonisation of transport, we have defined an ambitious decarbonisation strategy to reach net zero emissions on an absolute basis across our operations by 2040.

**About the role**:
You’ll have exposure to a wide range of technical areas within the organisation, including systems administration, network infrastructure, cyber security, database management and cloud computing.

**Key Deliverables**:
Business/Technical Analysis:

- Determine business requirements and provide business process input to propose solutions in consultation with business stakeholders, other IT groups and external parties.
- Proactively identify enhancement opportunities both in terms of system functionality and business process design.
- Communicate with the business users to analyse the business requirements or issues encountered
- Assess requests and challenge constructively to derive underlying needs
- Conveying technical concepts and problems successfully to non-technical stakeholders.

Application Support:

- Share on-call support responsibilities
- Analysis of complex technical issues, identifying root causes, developing innovative solutions to resolve issues effectively.
- Troubleshooting hardware, software and network problems.
- Develop comprehensive technical documentation, including system details and document management processes.
- Support the Application Release Pipeline

**Qualifications**:

- Experience with SQL, PowerBI, and Excel
- General IT Process Experience - Development, Operational, Change Management
- An understanding of integration patterns and technology, API’s.
- An understanding of Security best practice - maintenance, patching
- Excellent communication skills, across both technical and non-technical stakeholders.
- Ability to anticipate, identify and address issues and potential problems and select the most effective solutions from a range of options
- Proven analytical, problem solving and coordination skills

**We’ll take you further by**:
Our total remuneration is competitive. This is across base salary, a performance incentive, employee share offers and a 25% discount on Fuel for two privately used cars
- We are flexible. Many of our teams have embraced hybrid work, balancing time spent remote working, with time spent at an office to connect and work together where it adds value.
- We value recognition. We have an internal recognition platform amplifying the achievements of those who do great work and demonstrate our capabilities and values.
- Career development and learning opportunities including LinkedIn Learning and other tailored training solutions.
- BabyCare Package - financial and flexible support for parents transitioning back to work.
- Need some wheels? Novated Lease options are available.
- Invest in your future with the Employee Share Scheme
- Leave Options - Up to 6 weeks annual leave and additional Wellbeing leave days.
- Care for your Community. Spend one paid day a year volunteering with one of our Ampol Foundation partners.