Customer Support Representative

2 weeks ago

Canberra, Australia Hitachi Construction Machinery Full time

**About Us**

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment.

**The Opportunity**

HCA's Canberra branch has an exciting opportunity for an experienced and motivated sales professional to join the team in the position of a Customer Support Representative for our Canberra and Riverina region. This role will have you selling market leading products and service across the range of Hitachi and Bell products.

**Your responsibilities will include**:

- Establishing and maintaining successful working relationships with customers
- Visit customer sites and conduct machine inspection to determine suitable rectification to customer issues
- Promotion of the Hitachi range of parts and service to achieve budgeted sales targets
- Identify areas for business growth and develop suitable strategies to generate grow parts and service sales
- Accurate and timely reporting of key customer information
- Ensuring that all interactions with customers and internal stakeholders are conducted professionally and all requests followed up as required

**Benefits**
- ** A rewarding Base Salary + Super + Commission Structure + Fully Maintained Company Car**:

- ** Tools of the trade including your own laptop and mobile**:

- ** Exclusive access to retail discounts and wellbeing through our employee benefits program.**:

- Supportive management who value your input in finding new and improved ways to achieving success
- Continuous training and upskilling with access to the latest technologies
- Be a part of a leading OEM which genuinely values and ensures you are happy and safe at work

**Skills & Experience**

**To be successful in this role, you will need**:

- Demonstrated service sales or parts interpreting experience within the Mining, Construction or Earthmoving industry will be advantageous
- Genuine desire to deliver Hitachi's promise of Total Customer Satisfaction as you develop and maintain positive relationships with customers
- A motivated and ambitious commitment to meet and exceed sales targets
- Strategic and Analytical capability to assess value, including the use of CRM
- Confident, courteous and professional communication and presentation skills
- Self-motivated and the ability to work autonomously and a current driver's license
- Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and wholeheartedly value diversity at our company_

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