Customer Service Representative

15 hours ago

Canberra, Australia Chandler Macleod Full time

As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our client is seeking to engage a Customer Service Representative on a Permanent, Full time contract.

**Position Overview**

**Duties & Responsibilities**:

- Maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer’s complaint and determine the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintain financial accounts by processing customer adjustments.
- Contribute to team efforts by accomplishing and analyzing customer information.
- Manage incoming calls as required.
- Processing customers returns.
- Liaising with internal and external customers
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions and file related documents.
- Go the extra mile to engage customers.
- Answer questions about warranties or terms of sale.
- Handle product recalls.
- OH&S Responsibilities
- Information Security

**Skills Required**:

- Strong phone contact handling skills and active listening capabilities;
- Excellent communication skills;
- Ability to multi-task, prioritize and good time management;
- Good product knowledge;
- Attention to detail

**Experience Required**:

- 3-5 years’ proven experience in a similar role

**Interpersonal Skills Required**:

- Positive attitude;
- Adaptability;
- Flexible.
- High level of accuracy and attention to detail
- Excellent written and verbal communication skills

**Mandatory Requirements**:

- Applicants must obtain a cleared National Police Check

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