Customer Service Representative

7 days ago

Canberra, Australia Chandler Macleod Full time

As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our client is seeking to engage a Customer Service Representative on a Permanent, Full time contract.

**Position Overview**

**Duties & Responsibilities**:

- Maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer’s complaint and determine the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintain financial accounts by processing customer adjustments.
- Contribute to team efforts by accomplishing and analyzing customer information.
- Manage incoming calls as required.
- Processing customers returns.
- Liaising with internal and external customers
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions and file related documents.
- Go the extra mile to engage customers.
- Answer questions about warranties or terms of sale.
- Handle product recalls.
- OH&S Responsibilities
- Information Security

**Skills Required**:

- Strong phone contact handling skills and active listening capabilities;
- Excellent communication skills;
- Ability to multi-task, prioritize and good time management;
- Good product knowledge;
- Attention to detail

**Experience Required**:

- 3-5 years’ proven experience in a similar role

**Interpersonal Skills Required**:

- Positive attitude;
- Adaptability;
- Flexible.
- High level of accuracy and attention to detail
- Excellent written and verbal communication skills

**Mandatory Requirements**:

- Applicants must obtain a cleared National Police Check

  • Customer Service Representative

    2 weeks ago

    Canberra, ACT, Australia Nextdc Full time

    Company DescriptionAt NEXTDC, it is our firm belief that the success of our business is underpinned by the extraordinary talents of our people. We live and breathe a 'customer first' ethos, placing our customers at the centre of everything we do. In order to deliver to our customers an exceptional experience that they won't find elsewhere, we look to our...

  • Customer Service Representative

    2 weeks ago

    Canberra, ACT, Australia Mystate Limited Full time

    Customer Service RepresentativeAre you a driven and customer-focused individual with a passion for delivering exceptional service? MyState is seeking a dynamic Customer Service Representative to become the face and voice of our bank. As a key member of our retail team, you will be the first point of contact for our valued customers, assisting them with their...

  • Customer Service Representative

    1 week ago

    Canberra, ACT, Australia beBeeProblem Full time $70,000 - $100,000

    Trade Counter/Customer Service Opportunity">We are seeking a highly motivated and customer-focused Trade Counter/Customer Service representative to join our team. As a key member of our sales team, you will be responsible for serving incoming customers at the trade counter in a professional and helpful manner.">Main Responsibilities:">- Serve customers in a...

  • Customer Service Representative

    2 weeks ago

    Canberra, ACT, Australia beBeeCustomerFocused Full time $40,000 - $60,000

    Customer Service RepresentativeWe are seeking a passionate and customer-obsessed individual to join our team.This role is responsible for assisting customers, maintaining store operations, and promoting products and services.The ideal candidate will be:Customer-Obsessed: A genuine passion for providing exceptional customer service with a friendly and...

  • Customer Service Representative

    2 weeks ago

    Canberra, ACT, Australia Hertz Full time

    Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other...

  • Customer Service Representative

    3 days ago

    Canberra, Australia IMB Bank Full time

    **Supportive culture with career pathways available**: - **Full time Mon - Fri, Woden branch**: - ** Highly reputable and trusted bank** We are now recruiting for an enthusiastic and customer focused individual to join our branches in Woden. Our **Customer Service Representative** roles are great job opportunities where you can get your foot into the door...

  • Customer Service Representative

    2 weeks ago

    Canberra, ACT, Australia beBeeCustomerService Full time $60,000 - $90,000

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team. This is a fantastic opportunity to work in the hospitality industry and make a real difference.Key ResponsibilitiesAssist in the efficient day-to-day operation of the Reservations Department, optimizing hotel occupancy and average rate.Provide exceptional customer...

  • Customer Service Representative

    2 weeks ago

    Canberra, Australia NEXTDC Full time

    Company Description At NEXTDC, it is our firm belief that the success of our business is underpinned by the extraordinary talents of our people. We live and breathe a ‘customer first’ ethos, placing our customers at the centre of everything we do. In order to deliver to our customers an exceptional experience that they won’t find elsewhere, we look to...

  • Customer Service Representative

    24 hours ago

    Canberra, Australia BlueScope Full time

    BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ®...

  • Customer Service Representative Opportunity

    2 weeks ago

    Canberra, ACT, Australia beBeeCustomer Full time $50,000 - $1,000,000

    About the RoleWe are seeking a Customer Service Representative to join our team in Canberra. The ideal candidate will have a passion for delivering exceptional customer experiences and a strong background in face-to-face customer service.This is an exciting opportunity to work with a dynamic team and make a real impact on our customers' lives.Key...