Customer Service Representative

1 day ago

Canberra, Australia Chandler Macleod Full time

As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our client is seeking to engage a Customer Service Representative on a Permanent, Full time contract.

**Position Overview**

**Duties & Responsibilities**:

- Maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer’s complaint and determine the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintain financial accounts by processing customer adjustments.
- Contribute to team efforts by accomplishing and analyzing customer information.
- Manage incoming calls as required.
- Processing customers returns.
- Liaising with internal and external customers
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions and file related documents.
- Go the extra mile to engage customers.
- Answer questions about warranties or terms of sale.
- Handle product recalls.
- OH&S Responsibilities
- Information Security

**Skills Required**:

- Strong phone contact handling skills and active listening capabilities;
- Excellent communication skills;
- Ability to multi-task, prioritize and good time management;
- Good product knowledge;
- Attention to detail

**Experience Required**:

- 3-5 years’ proven experience in a similar role

**Interpersonal Skills Required**:

- Positive attitude;
- Adaptability;
- Flexible.
- High level of accuracy and attention to detail
- Excellent written and verbal communication skills

**Mandatory Requirements**:

- Applicants must obtain a cleared National Police Check

  • Return’s Customer Representative

    3 days ago

    Canberra, Australia HERTZ Full time

    _Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other...

  • Customer Service Representative

    3 days ago

    Canberra, Australia PFD Food Services Full time

    Hourly Rate + OT, loadings and allowances (where applicable) - Canberra location - full time role - Employee Education Assistance to further develop your career There are **regular** customer service roles, and there are **customer service** roles with a team like us where the size of the organisation, the number of industries we support, and the number of...

  • Customer Support Representative

    5 days ago

    Canberra, Australia Hitachi Construction Machinery Full time

    **About Us** Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. **The Opportunity** HCA's Canberra branch has an exciting opportunity for an experienced and motivated sales professional to join the team in the position of a Customer Support Representative for our Canberra and Riverina region....

  • Freelance Customer Representative

    5 days ago

    Canberra, Australia The Inprime Danışmanlık Full time

    **Freelance Customer Representative - Work from Anywhere!** Are you looking for a flexible freelance opportunity in the fast-growing health tourism industry? We are seeking Freelance Customer Representatives to help connect international patients with top healthcare providers in Istanbul. **What You’ll Do**: - Generate leads to reach potantial patients...

  • Customer Service Officer

    2 weeks ago

    Canberra, Australia HAYS Full time

    This dynamic ACT precinct is searching for customer service officers to represent the company to stakeholders **Your new company** The Customer Service Officer is to provide professional and superior customer service to the commercial precinct as well as providing relief assistance to the Property Customer Service team when required. The Customer Service...

  • Administration / Customer Service / Consulate

    3 days ago

    Canberra, Australia Temp & Agnew Pty Ltd Full time

    $55k - $60k, plus super - ongoing temp role - Exclusive role to Temp and Agnew, start ASAP (Car needed) - Monday - Friday 9-5, no weekend work The company: A well-known company in the travel and immigration services industry based in Kingston ACT, is looking for an Administration/Customer service representative to work 5 days a week. The Role: As an...

  • Customer Service Representative

    1 week ago

    Canberra, Australia IMB Ltd Full time

    163499 Distribution and Marketing (Branches, Contact Centre, Mobile Lending etc) ACT region - Start your banking career with acommunity minded and trusted bank - Monday toFriday, casual ($41.49 per hr) - Banking experience not required, excellent training provided - Supportive team environment with great career pathways. Are you ready to start a rewarding...

  • Customer Service Manager

    2 weeks ago

    Canberra, Australia Myer Full time

    **Work is a whole lot better when you love what you do, we know that. That’s why we make sure that the loves and interests of our people match their responsibilities. We take what they love, and we let them live it.** **Be part of a team who loves coming to work each day. A team that makes Myer a great place to shop, and an even greater place to...

  • Field Service Representative

    2 weeks ago

    Canberra, Australia KBR Full time

    **Title**: Field Service Representative - Mission Planning System (MPS) **Your KBR future - delivering solutions and changing the world** **About KBR**: **We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.** KBR delivers science, technology and engineering solutions to...

  • Parking Management Customer Service Officer

    2 weeks ago

    Canberra, Australia HAYS Full time

    Do you have experience in Customer Service and you're looking for your next role?? **Your new company** A well-respected and established Canberra business based in the Brindabella Business Park. They are a company who strive for excellent service as well as successful outcomes and who also provide excellent company / employee benefits. **Your new role** As...