Customer Service Representative

2 days ago

Canberra, ACT, Australia IMB Bank Full time $60,000 - $80,000 per year
  • Monday to Friday, casual ($41.49 per hr)
  • Banking experience not required, excellent training provided
  • Supportive team environment with great career pathways.

Are you ready to start a rewarding career in banking? We have an exciting opportunity for a Customer Service Representative to join our branches across the ACT region, providing great service and support to IMB customers. This is an ideal position for a school leaver or someone looking for a career change.

The Role

  • Having conversations and interactions with members via all channels (in person, online and over the phone) and assisting them with their banking and insurance needs and enquiries
  • Exploring new opportunities to find the right financial solutions that may improve their position
  • Using various technologies, systems and digital platforms, cash handling and balancing
  • Working with your Manager and team to collectively achieve the branch goals and objectives
  • Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures and carry out administrative duties
  • As this is a casual role, hours will vary from week to week.

The Person

  • Open and flexible availability Monday-Friday
  • Experience in sales and service, preferably in retail or hospitality industries
  • Cash handling experience and an accurate eye for detail
  • A learning mindset and ambition to build a career in the banking industry
  • An aptitude for technology and proficient in MS Office programs/apps
  • Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
  • A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
  • A genuine desire to help people, work directly with customers as well as work with and support a team
  • A current ACT drivers' license and the willingness to travel to branches within the region as required for training or staff relief purposes.

The IMB

IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. IMB's purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and have been doing so for over 144 years. An award winning and growing organisation, we've donated more than $12 million through our Community Foundation to over 900 projects in the communities in which we live.

At IMB, we are dedicated to providing our people with a supportive and rewarding work environment and we offer a range of benefits including:

  • A supportive culture that actively promotes inclusion and the wellbeing of our employees
  • Competitive remuneration
  • Wellbeing days
  • Product concessions
  • Paid parental leave
  • Purchase leave options
  • Study assistance
  • Corporate uniform
  • Employee assistance program
  • Genuine investment in your learning and professional growth.

To apply, follow the prompts. Applications close October 8, 2025. For further information contact Felix Edwards, Regional Business Support Manager - Please note that email applications are unable to accepted.

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