Client Engagement Program Manager

2 days ago

Melbourne, Australia MRI Software Full time

About the Role:
MRI Software is on the hunt for a Partner & Client Experience Manager reporting directly to our Senior Director of Marketing. This role will work closely with the partner team and Client Experience Manager in the APAC Support & Services team to collaborate and deliver holistic engagement and experience programs.

Responsibilities:

- Client Retention & Engagement Marketing: E2E delivery of client retention programs including all client comms, EDMs, client stories/testimonials, client webinars, user group strategy Client Advocacy: The development and execution of client stories/testimonials alongside the campaigns required to promote Partner Program Management: Responsible for the overall accountability of the Partner Marketing program, including management of a Partner Marketing Coordinator for task execution Internal Comms: The development and execution of internal comms including corporate comms, marketing/growth comms, and other comm projects as requested by the business.
- PR/thought Leadership: Management and collaboration with our executive Thought Leaders and global stakeholders to facilitate, publish and promote Thought Leadership content through media and public channels.

Key Coverage areas include:

- E2E Partner Marketing Program ownership, including PartnerConnect and strategic Partner Initiatives
- E2E Client Engagement Program ownership
- Brand Management & Internal Comms, including PR Management (direction from global and management of PR freelance resource)
- Thought Leadership Initiative Support

Job Requirements:

- 5-7 years of success in Marketing Communications, demonstrating measurable impact.
- Proven experience as a people leader, with a track record of mentoring and team development.
- Strong expertise in client retention strategy and execution, driving long-term engagement and loyalty.
- Experience in designing and executing effective client engagement programs.
- Ability to collaborate and influence senior leaders, ensuring strategic alignment.
- Project management experience, with a history of successfully delivering marketing initiatives.
- Proficiency in reporting and analytics, with the ability to generate insightful reports on marketing and partner program metrics.
- Strong stakeholder management skills, fostering clear communication and collaboration across diverse teams.

Benefits:

- Hybrid Working Model (2x days in the office, 3x days work from home)
- Annual Performance bonus
- 16 hours Flexi AnyDay
- Me Days: additional 3 days of annual leave for qualifying employees
- Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories

About the Business:

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