Client Engagement Manager

ABOUT US 

At Custom Fleet, we've been using our smarts to make the complex simple for over 40 years. It's the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today.

When you join Custom Fleet, you're joining a business that is Going Places. With us, what you do and who you are matter. Being part of our diverse crew means you will feel welcome, empowered, and have lots of fun celebrating our success (and that sure does feel good). We are a team of accountable go-getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other. Whilst winning isn't everything, we are proud of our success and love it when we reach the #1 spot.

ABOUT THE ROLE 

We are seeking a Client Engagement Manager to join our Novated Leasing team. This pivotal role reports to the Product Director - Novated and is responsible for identifying, nurturing and managing strategic relationships with employer partners to drive program success, employee engagement and business growth.

As the primary interface between Custom Fleet and its key clients, you will ensure Novated Leasing programs are well-embedded, understood and delivering value across all levels of the client organisation. You will work closely with internal teams including Relationship Managers, Sales, Operations, Marketing and Product to deliver seamless onboarding, tailored engagement strategies and continuous communication.

Success in this role is measured through client satisfaction, retention, employee uptake growth and the ability to identify and act on strategic opportunities.

Essential Duties

• Build, maintain and strengthen strategic relationships with key employer accounts.

• Serve as a trusted advisor and primary escalation point for employer contacts.

• Ensure seamless onboarding and implementation of novated leasing programs.

• Develop tailored engagement plans to drive employee awareness and participation.

• Coordinate onsite and virtual engagement events (roadshows, webinars).

• Monitor and report on account performance, including uptake and satisfaction metrics.

• Analyse trends and present data-driven insights to clients.

• Collaborate internally to support delivery excellence and continuous improvement.

• Identify growth opportunities within accounts and support retention strategies.

Other Duties

• Represent Custom Fleet at industry events and networking opportunities.

EDUCATION & EXPERIENCE 

Essential

• 5+ years in client engagement, relationship management or account management (ideally B2B).

• Prior experience in Novated Leasing, Fleet or Financial Services strongly preferred.

• Demonstrated success in stakeholder management and delivering business outcomes.

• Tertiary qualifications in Business, Marketing or related field desirable.

• Experience managing large or complex client accounts.

Other

• Tertiary qualifications in Business, Marketing or related field desirable.

• Experience managing large or complex client account

ABOUT YOU

Essential

• Client-Centric Approach: Deep commitment to understanding client needs and delivering tailored, high-value experiences.

• Exceptional Communicator: Strong verbal and written communication skills; able to engage and influence stakeholders at all levels.

• Strategic and Commercial Thinking: Ability to align client engagement with broader business objectives and identify growth opportunities.

• Relationship Management: Proven ability to build and maintain trust with complex client accounts and navigate sensitive issues.

• Outcome-Focused: Results-driven with a track record of achieving KPIs and delivering continuous improvement.

• Organised & Detail-Oriented: Capable of managing multiple priorities, events, and client deliverables with precision.

• Collaborative & Influential: Works effectively across functions, bringing people together to solve problems and deliver value.

Other Duties:

• Tech-Savvy: Confident using CRM systems (e.g., Salesforce), reporting tools and digital engagement platforms.

• Analytical & Problem-Solving Skills: Comfortable interpreting data to uncover insights, drive decisions and resolve issues proactively.

FOR YOU

We offer industry leading 'Custom Perks' including:

• Annual performance bonus
• Take 5 program-potential to earn an extra week of annual leave
• Collaborative Hybrid work environment-3 days in office
• Gender-neutral Parental Leave-12 weeks paid entitlement
• Company funded social events
• Dress for your day policy
• Employee discounts
• Intersection-our Diversity Network
• Cultural Leave swap
• Ongoing investment in your growth including access to our digital learning platform-Degreed
• Reward and recognition programs
• Volunteer and community engagement opportunities
• Wellbeing leave

HOW TO APPLY 

Please submit your resume and cover letter by clicking 'Apply Now'.

At Custom Fleet we are committed to growing a team made up of diverse people, skills, and experiences. We encourage applications from all backgrounds, communities, and industries.

OUR DIVERSE CREW 

Research shows that women and people of diverse backgrounds are less likely to apply for roles if they don't meet every qualification. If after reading this, you're not sure you tick every single criteria box, but have the passion to get behind our Values, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you If you have a disability that requires support including an alternate job ad format, interview arrangements or adjustments, please let us know by emailing our recruitment team at  or call our Customer Service Team on they will take your details and arrange for a return call from a member of the Talent Team.

Unlawful Conduct Commitment  

Custom Fleet is dedicated to maintaining a culture of respect where there is zero-tolerance of any form of discrimination, harassment, and victimisation. We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations.

Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies. Custom Fleet is not responsible for any fees related to unsolicited resumes.