Client Engagement Specialist

3 days ago

Melbourne, Australia Pepperstone Full time

**Introduction**

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade.

We thrive on progress - for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused.

You’ll find our 550+ team currently across 11 locations and 9 time zones.

**The Role**

Are you passionate about creating meaningful client experiences and driving engagement through smart, data-driven campaigns? Join us as a **Client Engagement Specialist** and help shape the way we connect with our clients across their lifecycle, from first touch to long-term loyalty.

As our **Client Engagement Specialist**, you’ll be at the heart of our client lifecycle strategy. You’ll use your CRM expertise and analytical mindset to:

- Monitor and improve conversion from Qualified Lead (QL) to First Trade
- Re-engage lapsed clients and grow active user segments
- Execute personalized lifecycle messaging using Salesforce Marketing Cloud
- Identify drop-off points and trigger timely, targeted outreach
- Collaborate with strategists and operations teams to design and deliver campaigns
- Own and optimize small-scale lifecycle campaigns end-to-end
- Report on funnel performance and campaign impact with actionable insights

**About you**
- 3+ years in CRM, client engagement, retention marketing, or promotional campaign management
- Strong analytical skills and a passion for using data to drive decisions
- A proactive mindset and ability to act quickly on insights
- Experience with UX design and research is a plus
- A client-first attitude and a drive to deliver meaningful outcomes

**Why you will enjoy working with us**
- Competitive salary structure including company bonus scheme
- Genuinely collaborative and friendly culture
- Flexible and hybrid working
- Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard
- Ongoing personal development & learning opportunities
- 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave
- 3 paid volunteering days per year & Workplace Giving Program
- Frequent events and celebrations including a standard weekly social
- Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne
- Best in class end of trip facilities including bicycle parking, change rooms & showers
- A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas

**More About Pepperstone**

We understand it’s important to do due diligence on a prospective employer, see what our team are saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.

“We are a 2025 Circle Back Initiative Employer - we respond to every applicant”.

Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.

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