Dividend Client Engagement Operations Manager

**We give you a world of potential**

We have an excellent opportunity for a Client Engagement Dividends Operations Manager to join our Dividends team, based in our Yarra Falls Melbourne office. If you’re looking for a role that challenges you and gives you opportunities to grow, as well as develop others then you’ve found the right role.

Computershare (ASX: CPU) is the world's largest stock transfer agent and has pioneered much of the securities industry's innovation which has helped our clients build and maintain strong relationships with their investors, employees and customers. For more than 35 years, we have grown rapidly in markets around the world to meet the evolving needs of our 12,000 clients.

**A role you will love**

This role, reports to the Regional Director Issuer Operations. This leadership role will work collaboratively with Front Office teams and other business units in order to meet the client’s expectations as it relates to their Dividend event. They will assume responsibility for ensuring the Service Delivery of the team’s end to end process of delivering an accurate and timely payment event.

**If successful, some of your key responsibilities will include**:

- Building and maintaining key relationships with internal and external clients
- Ensure credibility throughout the organization with leadership, management, and innovation.
- Develops and maintains an appropriate service-oriented, commercially aware workplace
- Collaborates internally and externally to ensure the successful day-to-day delivery of all activities and services carried out by their department, confirming that all client and regulatory requirements are met.
- Participate in project meetings to provide direction, highlight project anomalies and provide advice to minimise risk
- Monitors internal and external client satisfaction and engages as needed to resolve issues.
- Develops and implements methodologies, metrics, procedures, and reporting protocols that maximize efficiencies and minimize costs in support of P&L targets.
- Develop strategies within the department to minimise risk and ensure clients are effectively serviced

**What will you bring to the role?**

We’re looking for a passionate leader that has a client-first focus, a continuous improvement mindset and experience in delivering end-to-end process to achieve maximum efficiencies.

**Other key skills required include**:

- Business-focused leadership skills
- Strong people management and Stakeholder management expertise
- Experience working with the stock market and securities, and familiar with broader financial industry
- Capability of working flexibly in a fast-paced, dynamic environment
- Tertiary qualifications in a relevant field, highly regarded
- Registry or Corporate Services experience
- Project Management and/or project methodologies experience
- Computer literate (Intermediate skill level in Excel, Word, PowerPoint, Outlook)

**A company to be proud of**

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere. #worldofpotential

**Rewards designed for you**

**Employee Share Plan.** Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

**Health and Wellbeing.** Our health and wellbeing rewards can be tailored to support you and your family.

**Save for Your Future.** We will support you along your retirement savings journey.

**Paid time away from work.** Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

**Employee Discounts.** We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

**Extra Rewards.** From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

**A diverse and inclusive place to work**

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender