Transactional Specialist, Accounts Receivable

**The work we do matters**
We protect and defend our customers and communities by providing the widest range of cyber security professional services in the region.

With more than 1,300 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.

If you’re ready to work with teammates that get you, a leader that supports you and customers that need you, then you’re ready for CyberCX.

**The Team**
At the core of our DNA is continuous improvement, where we look to simplify and create efficiencies in our processes and systems whilst effectively managing cash. We're a fun and inclusive team who enjoys what we do whilst ensuring we maintain a healthy work-life balance.

**What this role involves**
Reporting to the Accounts Receivable Team Leader, the Transactional Specialist is responsible for end-to-end AR process including the accurate recording of transactions as they occur, from managing accounts receivable to the completion of the bank reconciliation process and reporting on aged receivables.
- Day to day you will (but not limited to):_
- Assess and implement improvements to existing processes, including system cash collection processes
- Assist to onboard entities not yet brought under the CCX Core system, participate in handover sessions, work with our IT team to bring the subsidiary business data into CCX Core and work with all stakeholders to enable a smooth transition
- Review the existing internal controls and work to improve them
- Assisting with providing documentation support for audit
- Complete the matching of cash received in bank accounts to customer remittances daily.
- Managing a dedicated customer portfolio to ensure effective cash management. Portfolios stretch from Australia to US, UK, and New Zealand
- Collecting from customers who have outstanding invoices and recording updates in the CCX Core system
- Escalate unpaid, overdue invoices, and other issues as per the escalation path to facilitate customers paying on time
- Working closely with sales, customer operations, delivery, and managing customer queries relating to credits, invoicing, contact updates, and disputes within the stipulated SLA
- Raising ad hoc manual invoices, refunds, and credits when required
- Bank Reconciliation
- Ensure that any items in cash clearing or suspense are identified and processed in a timely manner and raise journals when required
- Weekly reporting of open accounts receivable with commentary for overdue items

**Skills and Experience**
With your sound collections experience, you also possess at least 3-5 years of relevant accounts, reconciliations, international transaction processes - including exposure to activities such as debt collection of overdue accounts and GST. You’re also someone who enjoys being an active member of the team, participating in team meetings and bringing new idea to help improve and provide efficiencies to our function.

Additionally, you also possess:

- Hands on experience with Xero, Financial Force and Sales Force systems or similar finance platforms
- Exceptional skills in MS office
- Sound knowledge of organisational accounting procedures and out of the box thinking
- Well-developed prioritisation and time management skills, and ability to work to deadlines in a timely and efficient manner
- Agile and fast paced learner who is adaptable to change
- Strong attention to detail and a high degree of accuracy and quality in work
- Excellent communication skills with stakeholders at different level, ability to escalate concerns, and work with others to resolve problems
- Must possess a high level of discretion for handling confidential information and monetary transactions
- Strong mathematical, analytical, and problem-solving skills

**Great advantages for great people**
A salary package that recognises your experience plus a range of advantages (just some of which are listed below - ask us for a benefits brochure)
- Flexible working in a hybrid arrangement (a blend of office and WFH) with modern and comfortable workplaces that accommodate different working styles
- All the usual leave entitlements plus additional paid leave options (including a day off for your birthday) and the chance to purchase extra leave each year
- Salary packaging options (such as a novated car lease)
- Health & Wellbeing program including access to our employee assistance service, mental wellness leave, online CyberCX Wellbeing Centre, and workplace mental health first aiders
- Discounts on health insurance and gym membership plus savings on everyday groceries, electronics, technology, fuel, travel and more
- Personalised development planning, access to training and membership to industry organisations
- Employee interest groups and communities including a comprehensive Women in Cyber program
- A comprehensive reward and recognition progr