Accounts Receivable Specialist

Company Description

About Hub Australia:

Hub Australia provides premium workspaces, business networks, and services across 16 locations in Sydney, Melbourne, Brisbane, Canberra, Adelaide and Perth. Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned coworking operator in Australia, with over 150 staff and over 7000 members ranging from small business and government to non-profit and corporations.

Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth – as we continue to build the best place to create, share, and work with others, there's a perfect place for you to grow with us.

Job Description

Bring your eye for detail, passion for numbers, and commitment to service into a purpose-led organisation.

We're looking for an experienced Accounts Receivable Specialist to join our Finance team on a 14-month parental leave cover contract. You'll be responsible for delivering accurate, timely invoicing and payment reconciliation across our national member base - ensuring smooth, proactive AR operations.

This role plays a key part in maintaining strong member relationships by resolving billing queries efficiently and professionally, while also supporting internal teams with accurate reporting and insights.

If you're someone who enjoys digging into detail, communicating clearly, and improving processes, we'd love to hear from you.

What your day-to-day will look like (but not limited to):

• Manage the full accounts receivable process, including issuing accurate member invoices, reconciling payments, and processing adjustments.
• Monitor overdue accounts, follow up outstanding payments, and engage members and internal stakeholders to resolve billing queries.
• Prepare reports on aged receivables, collection trends, and member account activity.
• Partner with our Member Experience and Sales teams to ensure accurate contract and billing data across systems.
• Assist with month-end close processes, including revenue reporting and audit support.
• Contribute to process improvements to enhance billing accuracy, automation, and member experience.
• Maintain accurate financial records and documentation in line with audit and compliance standards.

Qualifications

We're Looking For Someone Who:

• Has 2+ years' experience in an accounts receivable, billing, or finance administration role (experience in subscription, leasing, or membership models is a plus).
• Has strong attention to detail and a love of solving problems through logic and follow-up.
• Communicates professionally and empathetically with both internal stakeholders and external customers.
• Understands the importance of member experience and balances this with financial compliance.
• Is confident in using accounting and CRM software, with experience with systems like Xero and HubSpot, which will be highly regarded.
• Brings a process improvement mindset and enjoys streamlining how things get done.

Additional Information

Why you should join us:

• Work in a dynamic, purpose-driven company that values both performance and people.
• Enjoy a hybrid work environment with flexibility and trust.
• Enjoy great perks like a Wellness Fund, Volunteer Leave, and a paid day off during your birthday month.
• Join a team that's certified as a Great Place to Work, and part of a certified B Corp and carbon-neutral business that truly walks the talk.

Join Our Team

If you're enthusiastic about transferring your hospitality and/or customer service skills to the corporate realm and eager to be part of a vibrant, forward-thinking team, we're excited to meet you.

Keen to join but don't tick all the boxes? Apply Anyway

We understand that skills and potential don't always fit neatly into a checklist. If you're passionate about this role but don't meet every single requirement, we still want to hear from you. Your unique experience and enthusiasm could be just what we're looking for

At Hub Australia, we are dedicated to building a diverse, inclusive, and equitable workplace. We believe that our strength lies in our differences, and we are committed to providing an environment where everyone is welcomed, respected, and supported. We encourage applicants of all backgrounds, identities, abilities and experiences to apply, as we strive to reflect the communities we serve.