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Service Support Coordinator
3 weeks ago
Rentokil is looking for an organised Service Support Coordinator with strong administrative and communication skills to join the team in Perth on a full-time basis.
**The core responsibilities in this role include**:
- Organisation and scheduling of regular field service activities
- Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to your line Manager
- Organise installations and jobs for completion within divisional time frames and expectations
- Respond to customer enquiries/complaints on service and where required as well as arrange necessary non-standard service calls
- Deal with all paperwork and administration related to service activities and routing of documents for entry into Branch Contracts Computer System
- Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
- Provide ongoing reports requested by management in relations to such items as state of service, jobs, customer service history, specific technician productivity and customer retention
- Excellent phone etiquette
- Strong written and verbal communication skills
- Proficient in Microsoft Office programs
- Ability to give clear instructions
- Strong collaboration skills
As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.
About Us
- Rentokil Initial is one of the largest business services companies in the world. The UK-based company operates in all major economies of Europe, North America, Africa, Asia and Pacific. The company has some 34,000 employees providing a range of support services in over 50 countries worldwide, whilst retaining the agility and characteristics of a local company.
If you are looking for a diverse and exciting role with the opportunity to advance your career, then this is the role for you - APPLY NOW
