
Client Relationship Manager
2 weeks ago
Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.
In Asia Pacific (APAC), Cognizant has strong presence in key growth markets like Australia, Singapore, India, Japan, China, Hong Kong, UAE, Saudi, etc. It has grown rapidly in these regions and is now poised for exponential growth. We are now growing our Sales execs with trail blazing track record of growth to fuel this growth story.
If you want to be part of this growth story, seize the moment and join us in ANZ
**Overview**
Client Relationship Managers (CRMs) are key contributors to grow business and manage customers of Cognizant. They support the Client Partners and act as business owners for assigned accounts, managing the day -to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize renewal business, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a highly visible and challenging opportunity and requires high amount of commitment, business acumen, insurance industry domain experience, leadership qualities and motivated attitude to perform well.
**Key Responsibilities**
- The CRM will be accountable for managing, retaining and developing Insurance accounts / portfolio and driving growth.
- Serving as the primary management contact and client liaison, develop ‘Trusted Advisor’ relationships with CxOs and other key stakeholders.
- Manage client expectations, provide updates to the senior management, and participate in steering review meetings.
- Identify strategic initiatives that help client’s business achieve their goals and drive transformational programs.
- Provide thought leadership / innovation in managing strategic customers.
- Strategize and create a blueprint for increased mindshare and wallet share in respective market segment/portfolio.
- Drive growth and customer satisfaction in the accounts / portfolio.
- Drive account mining / penetration strategies and actively manage pipeline for growth and development of the account / portfolio.
- Negotiate commercial terms of engagement.
- Responsible for managing the P&L of portfolio, business planning / budgeting.
- Work with the delivery team and third-party vendors to ensure that project risks are minimized, and project goals are met.
**Measures**
A CRM's shared measures are margin, revenue, client satisfaction, & employee retention. CRM role specific measures are renewal win rates, & client experience.
**Preferred Qualifications**
- 12+ years of experience in account management, insurance domain, Superannuation domain, business development activities in IT service industry with proven track record in managing global and local insurance clients.
- Seasoned business development professional with an excellent track record in managing, retaining and developing businesses.
- Strong knowledge of technology and business segments within the financial services sector.
- Strong connects to the senior business and technology leadership in the Insurance accounts.
- Thorough domain knowledge with awareness / expertise in latest digital innovations in the insurance industry.
- Knowledge of leading Insurance IT Products in the market and ability to build partnership ecosystem with vendors and Insurtech will be an added advantage.
- Experience working on onsite / offshore model.
- Experience in large IT project implementations with a good awareness of the tools and technologies used in large scale business.
- Practitioner mindset towards engaging senior level executives in transformation solutions.
- Strategic thinking, confident and the ability to plan ahead and stay the course.
- Proven track record of improving business performance and winning deals.
- Must be able to navigate a large organization, work in a multi -dimensional matrix and have the power of persuasion through content and confidence.
- Ability to work with multi-cultural and geographically distributed teams. Should be a team person and able to lead different teams to a common goal.
- Strong negotiation, communication and facilitation skills.
**Next steps**:
**Salary**: 100,000 and above
Posting Date: 20 May 2025
LI-ADITIJAIN
-
Client Relationship Manager
6 days ago
Sydney, Australia Corrs Chambers Westgarth Full timeCLIENT RELATIONSHIP MANAGER - 492794 - Sydney - Business Development - Contract - Full time **Join Corrs Chambers Westgarth, Australia's leading independent law firm.** We are looking for a driven Client Relationship Manager to join our team on a 12-month fixed term contract. This position plays a key role in driving client satisfaction, revenue growth...
-
Client Relationship Manager
1 week ago
Sydney, Australia Talent International Full timeaustralia sydney permanent au$115000 - au$120000 per annumOur Client is an established Wealth Management company currently seeking a skilled Client Relationship Manager to join their team in a full time position. This position offers a challenging but rewarding workplace and opportunity. Working closely with clients and stakeholders. **In this role you...
-
Account Manager
4 days ago
Sydney, New South Wales, Australia Client Services Full time $90,000 - $120,000 per yearSalary: AU$85,000 - AU$100,000Who we areWelcome to The Marketing Practice (tmp). We're not just an agency; we set the bar for advancing B2B marketing, armed with a global team of 300+ B2B specialists ready to unlock potential for our clients. They include incumbent leaders and some of most exciting and fast-growing unicorns in tech, working with them across...
-
Client Relationship Manager
2 weeks ago
Sydney, New South Wales, Australia Grosvenor Engineering Group Pty Ltd Full time $104,000 - $130,878 per yearAs we continue to grow, we now have an opportunity for a new National Client Relationship Manager. This unique role will give you the opportunity to work out of our Moorebank Head Office – building Client relationships, and providing a single point of contact across the full range of our hard technical services. These technical services currently cover...
-
Client Relationship Manager
2 days ago
Sydney, Australia Equity Trustees Full timeAre you passionate about building strong client relationships and managing diverse portfolios? In this client-focused role, you will manage a wide range of compensated clients, ensuring their financial needs are met and their investment portfolios are effectively overseen in collaboration with their financial advisers. As a dedicated Relationship Manager,...
-
Client Relationships Manager
4 days ago
Sydney, New South Wales, Australia BrewHub Full time $80,000 - $120,000 per yearAbout The OpportunityDue to ongoing growth, we're on the lookout for a dedicated Client Relationships Manager to lead the charge in building strong client partnerships and ensuring exceptional service across our BrewHub portfolio.Reporting to the General Manager Client Experience, this role is the key leader of our clients' experience in Sydney, working from...
-
Client Relationship Manager
9 hours ago
Sydney, Australia Coadys Personnel Full timeOur client is a leading well recognised SaaS Technology firm who boast numerous awards as being one of Australia's **Best Places To Work**! This is an exceptional position for a passionate and proactive Client Relationship / Sales professional to join their dynamic National team. The main focus of the role is to support client retention strategy to ensure...
-
Client Relationship Manager
1 week ago
Sydney, Australia Employsure Full timeReignite our Client passion for our service - Solutional & Nurturing process - Purpose led business where education is our mantra Employsure is the leading workplace relations specialist in Australia and New Zealand. We empower employers, providing them with the knowledge and strategies to ensure fairness and safety in the workplace, something which is...
-
Associate - Client Relationship Manager
2 days ago
Sydney, Australia Anton Murray Consulting Full timeSydney- Ancillary Areas- PermanentOur client is a leading global financial services firm seeking a Relationship Manager, at Associate level, working as part of the Global Client Management team. As a Client Relationship Manager you will work as part of a global RM team in Sydney covering all business lines and services. This is a high quality Relationship...
-
Client Relationship Manager
6 days ago
Sydney, Australia Medilaw Full time**Company Description** The Medilaw Group offers fair and balanced opinions to the legal, insurance, workers compensation, superannuation and government sectors across Australia. Our network of specialists, across a variety of medical specialties, express their medical opinion objectively, fairly and with due consideration to the injured party. We are...