Client Relationship Manager

5 days ago

Sydney, Australia Corrs Chambers Westgarth Full time

CLIENT RELATIONSHIP MANAGER
- 492794
- Sydney
- Business Development
- Contract
- Full time

**Join Corrs Chambers Westgarth, Australia's leading independent law firm.**

We are looking for a driven Client Relationship Manager to join our team on a 12-month fixed term contract.

This position plays a key role in driving client satisfaction, revenue growth and brand enhancement through the delivery of excellent client service, relationship management and new opportunity identification within the firm’s Key Client Program.

**Key responsibilities**:

- Creating strong relationships with internal and external client teams in order to execute on key KPIs and influence internal teams to action.
- Working with the CRP and the wider client team on the development, execution and maintenance of the client plan across all workstreams.
- Acting as a key point of contact for the client for non-matter based requests and works with cross functional teams to address client requests and inquiries.
- Acting as the business development lead on panel proposals and strategic opportunities and supports colleagues with client insights on practice specific opportunities.
- Focusing on client satisfaction, and taking the lead on undertaking regular client listening (tenders, matters, relationship reviews).

**Required skills and experience**:

- Excellent interpersonal skills
- Strategic and tactical client relationship management experience
- Stakeholder management and influencing skills
- Coaching skills
- Project management and facilitation skills
- Tender management skills

**At Corrs, we help you achieve your ambition - at every stage of your career.**

**About us**:
Corrs Chambers Westgarth is Australia’s leading independent law firm. We provide exceptional legal services across the full spectrum of matters, including major transactions, projects and significant disputes, offering strategic advice on our clients’ most challenging issues.

**Why Corrs?**
We pride ourselves on meeting our clients needs in a culture characterised by excellence, commitment, collaboration and respect. Our policies, practices and behaviours foster a safe and inclusive workplace, and we focus on creating opportunities and supporting a diverse workforce.
- **Flexible working as standard** - we’ve established flexibility as standard business practice and an option for all our people.
- **Bonus leave** - an additional week of leave each year (5 weeks annual leave in total).
- **Wellbeing program** - we support the wellbeing of our people across areas including resilience, mental health, mindfulness, personal development, physical health and self-care.
- **Diversity and Inclusion** - this is a key area of focus for the firm. We set meaningful goals to improve diversity and an inclusive culture in which all employees feel supported and valued.
- **Responsible business approach** - we are a member of the United Nations Global Compact, and are committed to promoting and respecting human rights, supporting the Compact’s Ten Principles on human rights, labour, environment and anti-corruption, and the UN’s Sustainable Development Goals. We are also a member of AusLSA, which works to promote and increase sustainable practices across the legal sector.
- **Learning and development opportunities** - including our Australian-first international study scholarship, our national training program and our mentoring program.

For more information, see our website

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