Patient Services Manager

PRIMARY DETAIL
- Full time, Permanent role available for a Patient Services Manager within Macquarie University Hospital.
- Competitive base salary and access to salary sacrifice options and salary packaging benefits with Maxxia (including venue hire, meals, entertainment and novated leasing) so you have great potential to maximise your take home pay.
- Be part of a university-owned, innovative academically integrated healthcare organisation where professional development, ongoing education, and career progression are supported and encouraged.

THE ROLE

We are currently seeking an experienced senior health administration professional to work in a dynamic, fast-paced environment on a
_Full-time basis_.

This pivotal role is responsible for maximising the customer service experience for patients, referrers, hospital stakeholders and for ensuring that the Hospital’s front of house is responsive to customer needs. In addition, the role is responsible of providing administrative services in accordance with industry standards and for consistently striving to improve process to ensure the highest quality service is provided to patients of Macquarie University hospital.

About Us:
Macquarie University Hospital is Australia’s first and only private not-for-profit teaching hospital on a university campus. The hospital sits under the umbrella of

MQ Health

, encompassing the Faculty of Medicine, Health and Human Sciences and other specialised clinical services.

We offer fabulous Employee Benefits including:
- Salary sacrifice options and excellent salary packaging benefits (including venue hire, meals, entertainment and novated leasing) so you have great potential to maximise your income working for us- Corporate private healthcare rates- Extensive Macquarie University facilities including sporting facilities, gym and pool, and Macquarie University Childcare at a reduced staff rate

Key accountabilities include (not limited to):
- Provide strong leadership, motivation and support within the Patient Services team- Takes initiative in problem solving and stakeholder management- Development and implementation of strategy aligned with MUH and department objectives- Ensure accurate and timely completion of tasks and workload within team- Ensure excellent customer service to patients, clinicians, staff and visitors is delivered by self and team- Establish, review, manage and maintain the pre-admissions, eligibility, estimates, theatre bookings and admissions functions and processes- Develop, maintain and manage comprehensive policies and procedures within the department- Ensure consistency, accuracy and timeliness during the pre-admissions, theatre bookings and admissions processes- Ensures that all documentation (including but not limited to; data entry, scanning and uploading of records relating to patient, administrative or financial matters) is accurate and completed in a professional and timely manner- Proactively completes training and development of self and team- Timely evaluation and identification of development and performance of team, including appropriate performance management processes and completion of Probation and Annual Reviews- Develop and maintain a positive culture of teamwork within patient services- Respond to and resolve customer feedback in a timely manner and escalate where required- Ensure accurate rostering and allocation of staff according to department needs and daily staffing requirements within the patient services and theatre bookings team, as well as the casual administration pool- Manages department budget and labour targets and maintains use of supplies, resources and equipment- Demonstrates a positive and effective communication practice by liaising with appropriate internal and external parties in a timely and professional manner- Ensures quality control is maintained within the team ensuring consistent review and improvement of systems and processes- Participates in and contributes to work, health and safety activities to ensure a safe work environment for clients, community, staff and visitors- Complies with each and every policy and procedure relevant to this position to ensure the effective and safe operation of the hospital and the welfare and interests of all employees.- Actively participates in projects and change initiatives as required- Assist Executive team to operationalise strategies related to new medical services and devices- Ensure privacy and compliance is maintained at all times and appropriate auditing and compliance is maintained within the department- Ensures incidences are reported accurately and in a timely manner, reviews and evaluates reported incidents and manages risk as per policy

To Apply:
To be considered for this position, you will demonstrate the below requirements in your CV and a 1-page cover letter:
- Excellent Customer Services Skills- High level of accuracy and attention to detail- Demonstrated time management skills for self and team- Demon