Patient Admissions Officer

PRIMARY DETAIL- Full time, Permanent position available for a service orientated health professional at Macquarie University Health.- Competitive remuneration in line with the Support Services Agreement (Administration Officer Level 5 to Level 6 - Base salary of $71,594 to $75,312.) and access to salary packaging via Maxxia to maximise your take home pay. Salary based on relevant experience and qualifications.- Be part of a University owned, innovative academically integrated healthcare organisation where professional development, ongoing education and career progression are supported and encouraged.

The Role

Macquarie University Health has an exciting opportunity for a Patient Admissions Officer to join the team at Patient Services team at Macquarie University Health. The Patient Services team plays a pivotal role in the hospital, as they aim to provide outstanding customer service throughout key patient processes including bookings, pre-admissions, main switch and during the admission.

This vacancy is largely focused on accurately and efficiently managing Patient accounts prior to and during their hospital admission. In this role, you will work within the Patient Services Team to provide a high level of understanding for fees associated with possible costs with health funds or estimates, health fund contracts and eligibility, communicate cost or health fund details to patients, take payments and ensure all billing-related information is collected. You will be working within the Patient Services Team and alongside internal and external stakeholders to ensure patients are informed financially.

You will also perform Private Health Fund Eligibility checks, liaise with insurance providers to clarify coverage and resolve billing discrepancies. In addition to this, you will also assist in other patient-facing and admin duties such as admissions duties, guiding patients with enquiries and requests, making sure documentation is up to date and work clinical departments as needed for patient care.

To be successful in this role, you will have demonstrated previous experience in handling private hospital patient accounts or large private practice billings. Alternatively, practice management skills with an emphasis in accounts and billings for smaller to medium sized organisations will be highly beneficial.

If you’re a specialist in Patient Accounts, we want you to join us in providing exceptional care and advancing your career in a supportive, growth-focused environment

Why Join Us

You’ll play a key role in shaping the future of integrated healthcare in Australia. You’ll join a supportive, collaborative team that is committed to delivering innovative, patient-centred care backed by world-class research and teaching.

Macquarie University Health is Australia’s first fully integrated academic health sciences precinct, uniting the Macquarie University Hospital and MQ Health Clinics, with the Faculty of Medicine, Health and Human Sciences. Our mission is to deliver person-centred, high-quality, academically integrated healthcare that improves patient outcomes, enhances student learning, and drives impactful research.

At

Macquarie University Health

we unite the best clinicians, with world renowned researchers and clinical educators to lead the development of health and medical education and practice in Australia.

We are celebrating our 15 year anniversary


Founded to advance the tripartite missions of clinical care, learning and research, we are bold and ambitious in our pursuit of patient-centred excellence.

Just 15km from Sydney’s CBD and easily accessible by metro, our Wallumattagal Campus in Macquarie Park offers a vibrant and inspiring place to work—right in one of the world’s greatest cities.

We offer fantastic range of Employee Benefits including:
- Salary sacrifice options and excellent salary packaging benefits (including venue hire, meals, entertainment and novated leasing) so you have great potential to maximise your income working for us- Post graduate study and ongoing education support through scholarship programs- Macquarie University Childcare at a reduced staff rate- Extensive Macquarie University facilities including sporting facilities, gym and pool

To Apply

To be considered for this position, you will demonstrate the below requirements in your CV and a 1-2-page cover letter.- Strong experience and knowledge of private health funds and/or healthcare billing, particularly in a private hospital or private practice setting- Demonstrated reception, administration and/or main switch experience - preferably working a healthcare setting- Demonstrated sound verbal and written communication skills and ability to build rapport and empathise with patients- Demonstrated commitment to high level of customer service delivered in a professional manner at all times- Competency in health-related software packages (preferably TrakCare, Eclipse, Fund Portals)

Role Specific Conditions:
- MQ Health Immunis