Insurance Investigator

**Insurance Investigator**(**Job Number**:2400015T**)**

**Description**

Are you ready to take your investigative career to the next level? Join our dedicated team at RACQ's Counter Fraud and Investigations Unit as we strive to maintain the highest standards in combating insurance fraud and ensuring policy compliance.

**About the Role**

As an Insurance Investigator, you will play a crucial role in safeguarding RACQ's integrity by conducting thorough investigations into potential fraudulent claims and policy breaches. Your responsibilities will include:

- Conducting detailed interviews with members, customers, and third parties.
- Assessing evidence related to various insurance claims, including Home, Motor, Pet, and CTP insurance.
- Compiling comprehensive reports and providing recommendations to claims owners, legal teams, and underwriting departments.
- Identifying risks that may affect RACQ's strategic goals and implementing effective risk mitigation strategies.
- Ensuring all investigative processes align with the General Insurance Code of Practice (GICOP) and adhere to relevant regulatory standards, including those set by ASIC (Australian Securities and Investments Commission).

**About You**
- Experience: 1-3 years in a relevant field, preferably within the insurance industry.
- Skills: Exceptional verbal and written communication, strong analytical abilities, and excellent relationship management skills.
- Knowledge: Familiarity with insurance industry practices and regulations, particularly the Insurance Code of Practice, or a willingness to rapidly acquire this knowledge.
- Your ability to navigate complex investigations while maintaining a high standard of customer service will be key to your success in this role. If you have a passion for uncovering the truth and a commitment to ethical practices, we want to hear from you

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We will continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:
Our employee benefits are designed to enrich your work life, your home, and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as Motor Fest.
- A range of flexible working and leave options, parental leave of 13 week's primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to an extensive digital learning platform.

**RACQ is a ‘Circle Back Initiative’ employer - we commit to respond to every applicant**.

LI-HYBRID

**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113