Reconciliation Officer

**Reconciliation Officer**(**Job Number**:250001AH**)**

**Description**

At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

**About the role**:
Reporting to the Senior Financial Accountant, you will play a key role in maintaining the integrity of RACQ Group’s bank and general ledger clearing accounts. Your day-to-day responsibilities will include performing accurate and timely reconciliations and data analysis across high volumes of transactions flowing through RACQ’s various payment systems. This role is critical in ensuring financial accuracy and operational efficiency across the organisation.
- Secondment through to 4 May 2026
- Commencing at the 5A EBA pay level + Super

**Key Responsibilities**:

- Financial Reconciliation & Analysis, perform daily bank reconciliations, investigate variances and unreconciled transactions, and ensure timely resolution across RACQ’s payment systems, branches, and agents.
- Stakeholder Engagement, partner with internal finance teams, Member Admin, Frontline, Claims, and external banking providers (e.g., Westpac, Fat Zebra) to resolve transaction issues and maintain strong working relationships.
- Process Improvement & Risk Management, identify and escalate reconciliation issues that may pose financial or reputational risk, contribute to process enhancements, and support compliance with Group Risk protocols.
- Accounts & Reporting Support, manage general ledger reconciliations, corporate credit card administration, invoice processing, and aged debtor reporting in line with internal standards and finance timetables.
- Customer & Member Support, assist members and customers with account queries, receipting issues, and payment method concerns, ensuring a high standard of service and timely follow-up.

**About you**:

- Professional Experience,3-5 years of hands-on experience in accounts and general office administration, ideally within a large organisation.
- Technical Proficiency, strong skills in MS Office 365, particularly advanced Excel capabilities, with the ability to analyse and interpret large data sets from multiple systems.
- Reconciliation Expertise, proven experience in performing bank and clearing account reconciliations with accuracy and attention to detail.
- Problem Solving & Time Management, demonstrated ability to solve numerical and data-related problems efficiently while managing competing priorities and meeting deadlines.
- Communication & Collaboration, effective communication skills, including issue escalation, and a foundational understanding of accounting or bookkeeping principles.

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
- A range of flexible working and leave options, parental leave of 16 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to an extensive digital learning platform.

**#LI-Hybrid**

**Work Locations**

Eight Mile Plains 2649 Lo