Technical Lead End User Compute Service

**Technical Lead End User Compute Service**(**Job Number**:2400006Y**)**

**Description**

As our new Technical Lead End User Compute Services, you will be joining a team of highly skilled and motivated technical engineers focused on Microsoft 365 products, services and solutions. You will have scope to provide robust and reliable production technology services supporting a complex and changing business.

Alongside addressing technology incidents and service requests in a rapid, efficient and effective manner, with a focus on continuous improvement and adding customer value.

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**Key responsibilities include**:

- Assisting in developing plans and execute improvements to our end user platforms and operations to improve overall availability, quality and performance. These improvements not only cover the actual platforms but also cover processes, procedures, tools and techniques.
- Support the operation, control and on-going maintenance and health of IT infrastructure platforms used by end users and monitors their performance, while ensuring that operational procedures and working practices are fit for purpose and current.
- Assist with incidents investigations to minimise probability of recurrence and contribute to service improvement.
- Evaluate and assist in the identification of technical and security deficiencies and provide solutions to remediate.
- Support during major incidents and ensure that service is restored as quickly as possible, escalating when required and ensuring all stakeholders are kept up to date.
- Technical consultation on projects and small change, with stakeholder engagement and status reporting.
- Develop and maintain collaborative and positive relationships with your team, other ICT teams, and end users.

**Key skills & Experience**:

- Demonstrated experience in designing and implementing ICT infrastructure systems in large corporate environments.
- Provide technical strategic direction and advice focusing on our managed M365 components.
- Demonstrated experience with Microsoft 365 components (Exchange, Sharepoint, Teams, Power Platform).
- Demonstrated experience with Microsoft Security and Compliance products (Defender, DLP, CloudApp Security, Conditional Access).
- Ability to act as a technical escalation point.
- Ability to provide mentoring and guidance to technical staff within the team.
- Strong interpersonal and communication skills.
- Strong organisational and time management skills with the ability to prioritize effectively.
- Knowledge of ITIL change and release processes.
- Core understanding of project delivery methodologies.

**Why join RACQ?**
- It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.
- By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.
- At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:

- Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga, mindfulness and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to 80,000+ online courses.

**Ready to apply? You’ve got this.**

**RACQ is a ‘Circle Back Initiative’ employer** - we commit to re