Fraud Intelligence Team Manager

**Fraud Intelligence Team Manager**
**(**
**Job Number**:
**22000191**
**)**

**Description**

**About the role**

Our Counter Fraud Intelligence Hub is looking for their next Fraud Intelligence Team Manager, to lead a team of professionals here at RACQ Insurance. We are on the hunt for an experienced fraud professional to manage all aspects of Counter Fraud Intelligence capability, and to provide an industry leading service to help prevent and detect fraud. Your key accountabilities will include:

- Leading the Counter Fraud Intelligence Hub, and allocating work through to intelligence and fraud analysts, as well as other team members as required
- Assisting the Manager Counter Fraud and Investigations with developing of operational plans, assisting with resourcing, planning, scheduling, reporting and evaluations
- Contributing to process improvement that help shape workflow through the teams
- Identifying and assessing risks that could prevent RACQ Insurance from achieving strategies and supporting our members; planning and execute risk mitigating procedures.
- Ensuring compliance across RACQ code of Conduct and other relevant acts and codes, especially insurance related including GICOP, NPP, APRA, ATO, ASIC etc.
- Recommending and implementing anti-fraud processes for changing patterns and trends.

**About you**

As an applicant for this role, it is integral that you can demonstrate a high level of communication, specific to team management, always fostering cohesive collaboration and enforcing an inclusive culture across your own team, and the wider business. As a fraud professional it is important that you have the following:

- Experience and/or knowledge of fraud detection techniques including the development of data analytics and rules-based fraud detection technology.
- Experience and/or knowledge of General Insurance and CTP
- Demonstrated people leadership skills focussing on collaboration and team engagement
- At least five years current experience within a Counter Fraud team or unit
- A demonstrated ability to think analytically, logically, and laterally.

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
- A range of flexible working and leave options, including 12 weeks paid parental leave, 2 weeks paid non-primary caregiver leave and purchased leave up to 4 weeks per year
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga
- Invest in your development with in-house development programs and online courses.

**Ready to apply? You’ve got this.**

**RACQ is a ‘Circle Back Initiative’ employer** - we commit to respond to every applicant.

LI-HYBRID

**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113