Administrator - Service Operations

**Posted Date**:28 May 2025

**Location**:Tomago, NSW, AU

**_At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More._**

**Administrator
- Service Operations | Component Rebuild Centre (CRC)**

**About the role**
- WesTrac is currently seeking an experienced **Administrator** to join our Component Rebuild Centre (CRC) Branch. This role will be on a Monday-Friday fulltime basis at head office in Tomago.
- The Component Rebuild Centre (CRC) is a state-of-the-art facility responsible for the reclamation and overhaul of Caterpillar components. The** Administrator** will ensure effective collaboration between internal and external stakeholders, leading to accurate work order management and functionality within the CRC.
- Reporting to the Service Support Supervisor, the Administrator will support day-to-day operations including the dispatching of components, accurate reporting, general administrative duties and fostering ongoing process improvement.

**Key Responsibilities**
- Oversee general administrative functions including data entry, electronic filing, records management, reporting & office administration
- Carry out work order management activities including dispatching of components, purchase requisition creation, goods receipting,**and**relevant document flow
- Communicate effectively with internal and external stakeholders to ensure successful vendor resolution
- Identify opportunities for continuous improvement to enhance processes, drive efficiencies and improve customer service

**Skills & experience**
- Demonstrated experience within an administration position
- Formal qualifications in business administration desirable
- Excellent customer service skills with the ability to develop strong positive relationships with customers and internal stakeholders
- Proven ability to work under pressure and manage multiple priorities at once
- Excellent communication skills including written, verbal, and interpersonal
- Computer literacy skills - MS Office & data entry
- A continuous improvement mindset

**Benefits**
- Fitness Passport for the whole family
- Annual Remuneration and performance review
- Income protection with 24/7 coverage
- 12 weeks paid parental leave
- Online Learning Library to support your continued development
- program - work alongside your mates and receive up to $3000
- Purchased Leave program
- Opportunities for growth and development
- Employee Wellness Program
- Discounted private health insurance
- On-boarding and welcome day at our head office in Newcastle
- If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link. For further information regarding this role, please contact the Recruitment Team on **1300 797 028** and reference job number 3956.
- Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.
- At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture._