Service Manager

4 days ago

Prestons, Australia O'Brien Energy Full time

We are an Australian company with a national presence recognised for building modern energy solutions in the pursuit of energy efficiency, reliability, and emissions reduction.

Our diverse workforce delivers modern hot water, steam and furnace solutions and services to industrial and commercial businesses across Australia.

We provide solution and energy efficiency consulting, system design and Project Management covering EPC, and maintenance across steam and hot water infrastructure. We also deliver specialist industry training to upskill operators and technicians in organisations with boiler solutions.

**The job**

State Service Managers are intrinsic to the success of the O’Brien business and their duties are broad. Some of your remit will include:

- Working with key customers to ensure they receive accurate and timely technician service and support.
- Continuous improvement across client satisfaction, service and maintenance.
- Contribute to financial management and reporting.
- Technician team management, recruitment, development and growth.
- Engage with the scheduling team and provide strategic workforce management.
- Ensure that safety is an absolute priority.

You will be responsible for contingency planning and continuously improving our rapid response capability. Sometimes, clients need us outside standard business hours, so flexibility is essential. Intra and occasional interstate travel, with some overnight stays, is a part of this job. This position will be based at our Preston NSW office.

This is a Senior position in the business and will require you to engage with Clients and the wider business.

**Requirements**:
This opportunity is for someone who genuinely wants to make a difference and is passionate about Service Management and Leadership. It is for a person who knows that anything is possible, with a confident and positive outlook. Importantly, you thrive in diverse and inclusive environments. A passion for industrial service management, trades and energy efficiency will serve you well.

This position will suit someone with 5+ years of service management and operations, coordination, and planning experience. A qualified trade or engineering background will serve you well. You will require interpersonal and communication skills commensurate with the level of this position.

A valid driver’s license is essential.

**Benefits**

You will be provided with commensurate remuneration and a fully maintained vehicle.

We take our work seriously, but not necessarily ourselves; we are inquisitive and always look to have fun and excel in what we do. We look out for one another, draw on each other’s expertise and take pride in making a difference.

We put safety, diversity, our people, and client satisfaction above all else. If you live in Australia and have suitable residency and work rights, we look forward to reviewing your CV and Cover Letter.
- The O’Brien Energy Team_

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