Customer Support Service Technician

3 days ago

Prestons, New South Wales, Australia Sharp Corporation Full time $60,000 - $90,000 per year

About Sharp Corporation of Australia (SCA)

Sharp's world-wide leadership in technology innovations ensures Sharp is at the forefront of the pack. With over 52,000 employees globally and offices in 26 different countries, our products are sold with our "SINCERITY and CREATIVITY" business creed. Sharp Corporation Australia (SCA) is looking to grow our team.

At Sharp Australia, we foster a culture of 3C (Challenge, Commitment and Collaboration) among our members. We focus on solving the problem, not whose problem it is, and encourage our members to share their ideas openly to achieve the company's goals. In return, we provide an environment for our members to show their true potential and grow together.

Want to know more? Visit us on: 

About the Role

Sharp Corporation of Australia is seeking an experienced and customer-focused Service Technician to join our dynamic technical team. In this role, you will be responsible for performing corrective services, machine run-ups, installations, and technical support across our full range of Sharp equipment.

This is a hands-on position that requires strong technical ability, a proactive mindset, and a commitment to delivering outstanding customer service. You'll also play a key role in supporting other technical staff and contributing to the ongoing success of our service team.

Key Responsibilities:

  • Diagnose and repair faults on Sharp devices to ensure reliable performance and high customer satisfaction
  • Prepare and run-up machines for delivery, ensuring all pre-delivery checks are completed to Sharp standards
  • Install equipment onsite and provide end-user support where required
  • Conduct routine maintenance and inspections of showroom devices to maintain peak performance
  • Manage spare parts and consumable inventory to reduce downtime and support accurate stock replenishment
  • Meet or exceed performance KPIs including service levels, jobs per day, and customer response times
  • Provide troubleshooting assistance and technical support to fellow technicians
  • Participate in ongoing product and technical training sessions
  • Perform other duties aligned with the Sharp Direct Technician structure

About You:

  • Proven experience servicing office equipment (MFDs, printers, copiers)
  • Sound technical knowledge with the ability to troubleshoot complex issues
  • Strong organisational and time-management skills
  • Excellent customer service and communication skills
  • Ability to work both independently and as part of a team
  • A current driver's licence is essential
  • Relevant industry certifications or qualifications are highly regarded

Why Join Sharp?

  • Work with a trusted global brand known for quality and innovation
  • Ongoing training and professional development opportunities
  • Supportive team environment with opportunities for growth
  • Company vehicle provided
  • Be part of a company that values customer satisfaction, integrity, and teamwork

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