Customer Service Officer

2 weeks ago

Prestons, Australia BaptistCare Full time

**Permanent full-time position**:

- **Based in Prestons, join our fun and supportive team**:

- **Grow your career with an industry leading provider**

**About the Role**:
Based in Prestons, Blue Hills Retirement Village is seeking a passionate and energetic Customer Services Officer to join the team on a permanent full-time basis.

Reporting to the Village Manager, you will provide excellent customer relations and support positive outcomes for residents by ensuring village resources are managed effectively and efficiently.

A typical day may include undertaking the village administration such as:

- Raising/processing of invoices
- Checking of resident fees
- Generating monthly reports
- Entering/maintain resident information in PeoplePoint and
- Assisting with sales and/ or rental units by coordinating village tours and follow up sales leads.

**About you**:

- Relevant Diploma / Degree or equivalent knowledge and/or experience.
- Excellent customer service skills with proven experience in client facing and/or administration roles
- Excellent time management and organisational skills
- Good communication skills - written and verbal
- Computer literacy in MS Word, Excel and Outlook
- Strong initiative and creative problem-solving skills
- Current Driver’s Licence
- Genuine alignment to BaptistCare’s vision, purpose and values.

**Benefits**:
BaptistCare aims to support employees to enjoy happier lives and fulfilling careers by providing them with:

- A competitive remuneration plus Not-for-Profit (NFP) salary packaging
- Unlimited access across an extensive choice of fitness facilities through the ‘Fitness Passport’ program
- Access to benefits for you and your family through our ‘Flourish’ wellness program
- Excellent learning and development opportunities and great team culture - just to name a few of our wonderful benefits

**About Us**:
BaptistCare is a leading for-purpose Christian-based care organisation that supports thousands of people across more than 100 locations in NSW, ACT and WA. From humble beginnings in 1944, BaptistCare has grown into one of the nation’s most respected care and community services providers. We create strong and caring communities and place people at the centre of all we do.

**BaptistCare - Transforming lives by expressing the love of Christ

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