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Digital Channel Co-ordinator

2 weeks ago

Sydney, Australia Hatch Full time

** This role is at Bank of Queensland (not for Hatch)**

Hatch is supporting Bank of Queensland to find a great Digital Channel Co-Ordinator to join their Business Operations and Strategy team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Bank of Queensland.

**About the role at Bank of Queensland**

The role of the Digital Channel Co-Ordinator is to support the day-to-day of BOQ Group’s (BOQ, ME Bank and Virgin Money Australia) onboarding platforms. The focus is on delivering an optimal online user experience as part of an omni-channel customer journey to drive digital sales and account conversions. This position collaborates with stakeholders across a range of business units to deliver customer engagement, acquisition and retention outcomes.

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically up to 2 years of experience is required.

**Responsibilities**
- Process Management and Ongoing Improvement - Manage and improve organizational processes to minimize complexities and increase productivity
- Stakeholder Engagement - Partner with stakeholders to understand specifications, business requirements, and communicate insights
- Quality Assurance - Ensure processes, procedures and tools meet quality requirements set by the organization

**Strengths**
- Attention to detail - Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Written communication - Writes in a clear and structured format to convey information and ideas effectively to a target audience

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Bank of Queensland.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $60,000.00 - $120,000.00 per year