CRM Administrator

Bring your Microsoft Dynamics experience to this role and evolve your skills.
- Work in one of Australia's most natural and beautiful regions.
- Hybrid work mode and flexibility to work across Maroochydore and/or Mango Hill

**About us**:
Unitywater operates in one of Australia’s most exceptional environments in terms of natural beauty, geographical and demographic breadth. Proudly providing safe and reliable water to customers in Moreton Bay, Sunshine Coast and Noosa, we are a water utility serving one of the fastest growing regions in the country.

We think a pretty good job starts here

**About the role**:
The CRM System Administrator will be responsible for the maintenance, support and administration of the CRM. This will include all aspects of system administration - managing deployments, organising release waves, capacity and user management, governance and performing advanced troubleshooting to maintain the health and stability of the Dynamics 365 system.

**About you**:
To contribute to Unitywater’s values of **Reliability, Safety, Honesty & Integrity, Efficiency, One Team, Innovation,** you will demonstrate the following skills and qualities for the role:

- Experience performing implementation, administrative functions and advanced troubleshooting within Microsoft Dynamics 365 Customer Service and Power Pages is essential.
- Proven capability in designing, implementing, and maintaining with user access and security architecture within Dynamics 365 and SharePoint is essential.
- Knowledge of Power Platform connectivity and Azure Integration Services
- Highly desirable; Experience in DevOps pipelines and releases, leading the design, build and deployment cycle including documentation, maintain traceability of solutions and support of testing.
- Experience in.net, Java Script would be highly valued.
- Experience in Azure B2C would be highly valued.
- Experience in technology service availability, performance, and capacity, along with information security leveraging ITIL processes.
- Strong analytical and problem-solving skills with the ability to work independently.
- Highly developed communication and interpersonal skills including the proven ability to effectively communicate and influence decisions with all levels of internal and external customers.
- Demonstrated ability to build strategic partnerships with Third Party Vendors.
- Ability to translate a customer experience need into system design and business requirements.
- Strong influencing and negotiation skills, with the ability to explore alternatives to reach outcomes that are supported and accepted by various parties.

**Working at Unitywater**:
Why is a career at Unitywater a pretty good choice?
Unitywater is one of the largest employers in the region, offering continuous investment in training, diverse career paths, health and wellness benefits, flexible work arrangements and a rewarding environment. We are committed to providing a diverse and inclusive work environment that supports individuals to reach their full potential.

**Proudly Unitywater**:
It’s a pretty good place to work when you can support the community, focus on sustainability, and develop and learn interesting and innovative things.

**How to apply**:

- If you’re successful we will need you to undergo a few checks. We know they might not be the fun part, but you will need to confirm your right to work in Australia and complete relevant pre-employment checks, including verification of criminal history, drivers licence and driving history, alcohol and other drug screening._

**_Applications close: Friday 20th September 2024_