Membership Administration Specialist

3 days ago

Box Hill, Australia The Y Victoria Full time

**Work options**: Hybrid

A 1-2 day per week office requirement, remaining work from home
- Newly Created Role
- Hybrid Work Model; WFH and Box Hill Office
- Permanent Full-time Role; Base salary of $63,067 plus super

Our Vision is a better tomorrow where all people can belong. With over 5,000 staff and volunteers, we deliver services at more than 150 locations every day, including: Children's Programs, Action Sports, Camps, Recreation, Youth Services and The Virtual Y.

**About the role**
- Reporting to the Membership & Systems Team Leader (YMS) you will ensure that the YMS processes are completed accurately and in accordance with timelines, along with providing a great service to all our customers. Key responsibilities include:_
- _ Overseeing and managing the workflow of associated administration tasks and processes of the direct debit function._
- _ Providing a positive experience to all our customers whilst ensuring our centres are receiving the maximum debit income._
- _ Delivering exceptional service to both internal and external stakeholders. _
- _The role encompasses account management of customer accounts and the ability to escalate issues identified and actively participate in finding resolutions._

This is a Permanent Full-time role with a base salary of _$63,067 plus super. Hybrid work type with a combination of WFH (Working from Home) and the Box Hill Office. _

**About You**
- This role requires a person with a strong focus on accuracy and accountability. You will excel in a hybrid working environment (remote and in person), with the ability to engage with teams all around the state. Key requirements include: _
- _A keen interest and demonstrable history in working across similar customer management systems or CRMs that support the customer and operations._
- _ Attention to detail and an interest in customer focused technology will see you be successful in this role. _
- _Ability to take on challenges as they arise and work well with others and enjoy a fast-paced environment_
- _ Ability to deal with challenging enquiries whilst displaying the YMCA values._
- _ Helpful and professional manner with a focus on delivering exceptional service to both internal and external stakeholders. _

**Benefits**

At the Y Victoria, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:

- Flexible working arrangements
- Opportunities for career development and growth
- Free access to gyms, recreation, and aquatics centres across the state

**How to Apply**

Y Victoria are proud to be a 2024 Circle Back Initiative Employer, we commit to respond to every applicant.

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