Care Administrator

4 days ago

Briar Hill, Victoria, Australia Dovida Full time $60,000 - $80,000 per year

ABOUT US

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

About this opportunity

As the Care Administration Officer, you will be responsible for supporting our care team in delivering high-quality services to our clients. You'll be the administrative backbone – helping keep things running smoothly and supporting both our staff and clients with exceptional service. This is also a great opportunity for someone looking to build a long-term career in aged care, offering a strong pathway into future Care Manager roles by gaining hands-on experience and insight into client care, service coordination, and sector operations.

Why join us?

  • Make a meaningful difference in the lives of seniors and their families through a rewarding and impactful career.
  • Be part of a supportive, fun team in a company that truly values and appreciates your work.
  • Enjoy great perks including monthly ADOs, a birthday day off, and onsite parking.
  • Access wellbeing support through our Employee Assistance Program and celebrate with initiatives like Annual Appreciation Day.

Key Responsibilities

  • Assist Care Managers in delivering person-centered care by planning, coordinating, and reviewing care plans, building trust with clients and families, and supporting clients to live independently at home.
  • Maintain accurate documentation across CRM and AlayaCare systems, manage client records, ensure timely updates, and complete required admin tasks including scanning, filing, and quality assurance follow-ups.
  • Respond to phone and email enquiries, follow up on leads and referrals, consultatively recommend services, and ensure clear communication between clients, families, caregivers, and clinical staff.
  • Support communication of Home Care Package budgets to clients, assist in service and budget management, and stay up to date on aged care legislation, standards, and best practices.

About you

  • Experience in a similar role or the aged care sector, with a solid understanding of industry standards and a genuine connection to working with seniors.
  • Strong communication, interpersonal, and decision-making skills, with the ability to build trust and exercise sound judgement.
  • Proficient in Microsoft Office and general computer use, with excellent written and verbal communication.
  • Professional, approachable, and values-driven, with a commitment to confidentiality and the ability to work both independently and as part of a team.

Australian work rights

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

How do I apply?

Please submit your resume and a cover letter detailing your suitability for this role.

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