Customer Service

5 days ago

Castle Hill, New South Wales, Australia Swan Operations Pty Ltd TA Choice Paper Full time $45,000 - $60,000 per year

About Us

Choice Paper is a family-owned business for the past 20 years. An Importer, National Wholesaler and preferred supplier of paper products and consumables to the Gaming, Hospitality & Retail Industry.

Supplying Australia wide, to various industries including, Pharmaceutical, Convenience Store Chains, Gaming, Hospitality and Retail. We stand by our excellent service, our quality products and our ability to provide solutions that meet or exceed our customer's needs.

About You

  • Experience is preferred
  • Proficiency in M365 programs, such as Microsoft Excel and Outlook.
  • Excellent written and verbal communication, organisational and interpersonal skills.
  • A willingness to learn with a positive attitude
  • Strong attention to detail with the ability to work autonomously and part of a team
  • The ability to communicate effectively and efficiently.
  • Relationship building skills and excellent time management skills
  • High attention to detail through all forms of admin/paperwork
  • A desire to learn, improve, succeed and grown within the company
  • Strong culture of ethics in the workplace which is essential for a positive work environment that promotes employee engagement, productivity and retention.

General Purpose

Provide support to sales and customer service team. Create and udpate records, answer inbound calls and process orders via our CRM "Creata". Create, update and maintain customer prospects via our CRM.

Further details listed below.

Main Job Duties, Tasks and Responsibilities

  • Assist in answering incoming phone calls, accepting orders and simple queries
  • Responding and managing emails received promptly, process orders and liaise with the relevant account manager should the customer require pricing
  • Updating price books and amending call back reminders in the CRM where required when processing orders
  • Create new records where needed, update and maintain customer details/outcome of conversations in our CRM – "CreataCRM
  • Assisting our Sales teams in the operational function of managing client accounts, completing stock check follow up phone calls to existing customers as requested / required by sales team
  • Preparing quotations for Account Managers and Business Development Managers.
  • Creating and recording order forms and completing orders
  • Quote generation for new & existing customers and ensure these are emailed to the customer in a reasonable timeframe.
  • Assist in Administration Support where required

Hours of work: 8.00 AM to 4.00 PM (with half an hour meal break)

Location: Castle Hill 2154

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