Client & Sales Administrator – English and Mandarin Speaking

9 hours ago

Box Hill North, Victoria, Australia RL Education Full time $50,000 - $55,000 per year

About Us

RL Education is a well-established tutoring organisation, providing academic programs for students from primary through to VCE and IB levels. We are committed to delivering high-quality education services, fostering strong relationships with families, and supporting students to achieve their full potential.

We are currently seeking a motivated and detail-oriented Client & Sales Administrator with strong bilingual communication skills (English and Mandarin) to join our team. This role combines client service, sales administration, and cross-department collaboration to support student enrolments and organisational growth.

Key Responsibilities

  • Provide accurate and professional course information to prospective clients via walk-in enquiries, phone calls, emails, and WeCom.
  • Follow up on new leads generated from marketing activities, seminars, and promotions across multiple channels (phone, text, email, WeCom).
  • Maintain and update prospective and enrolled student records in the CRM system, ensuring data accuracy and timely follow-up.
  • Work closely with mentors and academic staff to address students' and parents' needs, including class material, homework support, and feedback.
  • Manage ongoing communication with parents and students, ensuring a high level of client satisfaction and service delivery.
  • Collaborate with the Marketing Team to create and post content on social media platforms (e.g., WeCom, Red), supporting lead generation and brand promotion.
  • Assist with the planning and execution of marketing campaigns, online and onsite events.
  • Collect and compile student and parent feedback on a termly basis to support continuous improvement.
  • Provide regular reports to the Sales Manager on lead conversion, enrolment outcomes, and progress towards sales targets.

Requirements

  • Minimum of 1 year of experience in sales, client services, or administration (experience in the education industry will be highly regarded).
  • Fluent in English and Mandarin, with excellent professional oral and written communication skills. - Cantonese is a plus
  • Availability to work weekends (two weekdays will be rostered off in lieu).
  • Strong organisational, time management, and problem-solving abilities with the capacity to prioritise effectively.
  • A collaborative team player with the ability to build positive working relationships across departments.
  • Proficiency in Microsoft Office Suite and Google Workspace; experience with CRM platforms (e.g., Myob, Mindbody) will be considered an advantage.

Why Join Us?

  • Be part of a supportive and collaborative team environment.
  • Contribute directly to helping students achieve academic success.
  • Opportunity to develop both administrative and client engagement skills in a dynamic educational setting.
  • Convenient Box Hill location with strong community presence.

Job Type: Full-time

Pay: $50,000.00 – $55,000.00 per year

Application Question(s):

  • Do you have any VCE or IB background, either from your own studies or through work experience (e.g., tutoring, administration, or student support)?
  • Are you available to work on weekends, with two weekdays rostered off instead?
  • Have you used CRM systems (e.g., Myob, Mindbody, or similar) to manage client records and follow-ups?

Experience:

  • Sales: 1 year (Preferred)

Language:

  • English and Mandarin (Required)

Work Authorisation:

  • Australia (Required)

Work Location: In person

  • Customer service/Office Admin- English, Mandarin speaking

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