Case Management Officer

**Job no**:0064197
**Location**:Parkville
**Role type**:Full-time; Continuing (2 positions available)
**Department**:Office of the Provost
**Salary**:UOM 7
- **Ensure compliance with employment standards by managing claims, investigations, and supporting remediation efforts.**:

- **Work on sensitive cases with diverse teams, contributing to impactful compliance initiatives across the top University in Australia.**:

- **Brilliant benefits and a flexible hybrid work environment**

**About the Role**
The Case Management Officer plays a vital role in Employment Compliance, supporting the University’s compliance with legislative and Enterprise Agreement requirements. You will provide end-to-end case management support, triaging, investigating, and remediating wage enquiries to ensure effective resolution. This role requires handling wage enquiries, progressing claims and investigations, and using data-driven insights to support remediation activities. You will also build strong relationships across the University, working closely with senior leaders, payroll, and legal teams on sensitive matters.

Your responsibilities will include:

- Supporting case and investigation activities, including triaging, scoping, validating, and resolving non-compliance issues, with a focus on end-to-end wage enquiries and claims.
- Conducting preliminary case assessments through interviews, data gathering, and data analysis of compliance metrics, while maintaining accurate records and upholding confidentiality.
- Preparing reports with conclusions and recommendations, ensuring clear communication with stakeholders, seeking expert advice as necessary, and implementing remediation actions where needed.
- An opportunity to drive continuous improvement and operational efficiency by providing key compliance learnings to support change across the University
- Managing records securely to ensure confidentiality and compliance, contributing to comprehensive documentation and data integrity across all case-related activities.

**Who we are looking for**

You will have excellent interpersonal skills to effectively engage with stakeholders at all levels and build strong working relationships. You will also demonstrate superb written and verbal communication abilities, tailoring messages to suit the audience, along with a strong commitment to handling confidential information with respect for privacy and attention to detail.

You will also have:

- Tertiary qualification in a relevant discipline, or a comparable blend of experience and education/training.
- Advanced proficiency in Microsoft Office, particularly Excel, with a proven ability to manage, analyse, and interpret large and complex data sets.
- Demonstrated experience in data analytics and presenting findings effectively, with the ability to translate technical language for non-technical stakeholders.
- Some experience working with awards, policy, or employment legislation, contributing to informed and compliant case handling.

For further information regarding responsibilities and requirements please refer to the attached PD.

**Please note: Visa sponsorship is not available for this position. **This role requires current valid work rights for Australia.

**Your new team - Office of the Provost**
Led by the Provost, the Office of the Provost supports achievement of the vision and objectives for education and community contained in the Advancing Melbourne strategy.

The University’s Advancing Melbourne and Advancing Students and Education strategies set out a vision to enhance Melbourne’s position as a leader in higher education. Through targeted investment, Melbourne Online is the University of Melbourne’s newly created online education business.

**What we offer you**
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page

**The University of Melbourne**
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

**Be yourself**
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

**Aboriginal and Torres Strait Islander Applicants**
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