Order Administrator

**EXCLUSIVE NETWORKS** |** **Introduction**
- Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organisation.- At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our clients, doing our part to create a prosperous and trusted digital world, and helping our people to realize their potential.
- **DUTIES AND RESPONSIBILITIES** |** **About the role**

The Orders Administrator plays a crucial role in facilitating the efficient processing and management of orders within the organization. This position requires meticulous attention to detail, strong organizational skills, and the ability to communicate effectively with various stakeholders. The Orders Administrator is responsible for overseeing the order fulfillment process from receipt to delivery, ensuring accuracy, timeliness, and customer satisfaction.

This role will report to the Orders Management Team Lead.

**As the Order Administrator, you will**:

- Raise sales orders from sales quotes and placing purchase orders onto the EXN Vendors with a right first-time philosophy and in a timely manner.
- Ensure that all licenses, support, professional services and training SKUs are receipted in and fulfilled out within required timeframes and all relevant documentation is forwarded to the necessary parties.
- Resolve any order queries/ issues ensuring mínimal delay and impact on our clients.
- Serve as a point of contact for customers regarding order inquiries, status updates, and resolution of any issues or discrepancies. Provide exceptional customer service to ensure a positive experience.
- Monitor the status of orders throughout the fulfillment process. Communicate updates to relevant parties, including customers and internal stakeholders, as needed.
- Any other reasonable duties which may be required by management from time to time

**QUALIFICATIONS AND EXPERIENCE** |** **About you**

**The ideal Order Administrator**:

- Previous experience in order management, customer service, or related roles.
- Excellent communication skills, both written and verbal.
- Strong attention to detail and accuracy.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Experience in the e-commerce or retail industry may be advantageous.
- Proficiency in using order management software (NetSuite) Is desirable.

**WHO ARE EXCLUSIVE NETWORKS?** |** **Why work for us**

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.

**Our benefits include**:

- Birthday Leave
- Wellbeing Leave
- Flu Vaccinations

**WORKING CONDITIONS**
- This role will be based in the Exclusive Networks head office which is located in Frenchs Forest.