Customer Support Team Leader

4 days ago

Brisbane, Australia Communities, Housing and Digital Economy Full time

**As the Team Leader, Customer Support Team you will**:

- Manage the Customer Support team to ensure work is completed effectively in support of the organisation's objectives and meets the customer need.
- Manage human resource activities for the Customer Support Team including workforce planning, recruitment, training and development and performance management.
- Work collaboratively and promote effective working relationships with stakeholders by fostering an approachable, encouraging, and supportive culture. - Champion and provide effective high priority 24/7 incident management, using industry best practice and service management (ITIL) principles, to ensure rectification activities are appropriate and stakeholders are informed.
- The position leads a large-scale team and reports to the manager of this area.

Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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