Team Leader, Customer Services

5 days ago

Brisbane, Australia Agriculture and Fisheries Full time

**As our Team Leader, Customer Services, you will**:

- Manage and oversee the daily operation, workflow, resourcing, output and service delivery of your Service Delivery Supervisor teams in line with business goals, budgets and targets while building a high performance and resilient team. - Manage staff, physical and financial resources in accordance with relevant Government legislation and policies, departmental strategic objectives, and contemporary best practice in HR and customer service standards
- Articulate and explain complex information, resolve issues whilst promoting an environment that empowers staff to take ownership of their work, be innovative thinkers who are enthusiastic and customer focused
- Ensure individual and team compliance with relevant financial controls, policies, internal procedures and practices to ensure a high level of quality and efficient services
- Using contemporary HR practices provide leadership, direction and coaching, mentoring and performance management to our direct line reports as necessary to ensure staff possess the skills and knowledge to achieve business objectives and be compliant with legislative requirements
- Support the Customer Service Manager to lead/implement any organisation and operational changes required to implement and delivery existing or new services
- Assist in influencing business groups in the adoption of new or changing services activities
- Analyse and challenge current practices to ensure continuous improvement in line with business objectives
- Foster a culture and philosophy of state-wide consistent service delivery, through cooperation, team work, commitment to excellence and a professional ethic which ensures the Customer and Business Services group continues to meet the Department's priorities
- Support a culture in which individuals and teams are motivated and have a sense of purpose to do their best to achieve CBS and departmental goals while embracing and encouraging openness and transparency, where constructive opinions matter and ideas are encouraged
- Perform other tasks or projects as required by the Manager, Customer Services and CBS management team members

Essential requirements
- C class license is mandatory
- Ability to travel - overnight travel is essential in this position

You may also have
- Whilst not mandatory a qualification in Business and Staff management or relevant experience is highly desirable

**Here are some other reasons why our people choose us**:

- Have visible impact in your community, and directly contribute to making Queensland a better place to live
- Flexible working options that encourage a healthy work-life balance
- Salary sacrificing options and competitive superannuation through QSuper
- A variety of fantastic leave benefits, supported across the broader Queensland public sector
- Access to confidential free counselling for you and your immediate family members through our employee assistance program
- We are committed to preventing violence against women and are proud to be a White Ribbon accredited workplace

Just imagine what you could achieve with us

Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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