Customer Service Team Leader

4 days ago

Brisbane, Queensland, Australia Coogee Full time $90,000 - $120,000 per year

Why Join Coogee

Founded in 1971, Coogee is more than just a business—we are a team of passionate professionals dedicated to delivering top-tier industrial, agricultural, and mineral processing chemicals across Australia and internationally. With operations in WA, Queensland, New South Wales, and Victoria, we provide chemical manufacturing, tank terminals, and transport services to a diverse client base.

We are proud of our robust team culture and long-term employment stability, with many team members having been with us for over 20 years. Our supportive work environment and dedication to career development make Coogee an excellent place to advance your future.

About the Role

We're looking for a Customer Service Team Leader to join our Transport Team in Lytton, QLD on a Permanent Full-Time basis. You'll be part of a small friendly team supporting customers across Queensland and New South Wales. This role involves leading, training, and supporting the team to ensure a positive and efficient customer experience.

Key Responsibilities

  • Develop and maintain a thorough knowledge of Coogee's product range
  • Provide leadership, training, and development to the customer services team
  • Develop and support a positive team culture of continuous improvement
  • Review and improve systems and processes
  • Contact customers via phone and email regarding orders and deliveries (e.g. customer queries; delivery allocations; proof of delivery)
  • Ensure delivery of excellent customer service through fast and accurate processing of Customer queries and coordinating with other departments
  • Ensure a high level of accuracy in data entry, customer records and delivery information across the team

The Successful Candidate Will Have

  • Previous experience with customer service in a leadership role
  • The ability to build long-term internal and external relationships
  • Good levels of computer and administrative skills with proficiency in Microsoft Office
  • Experience in data management systems
  • Knowledge of Oracle E-Business Suite or other data entry system (highly regarded)
  • Experience working in a fast-paced environment with time sensitive deadlines
  • Strong communication with excellent written, verbal, and phone skills

What We Offer

  • Competitive salary and financial incentives
  • Benefits and Perks
  • Wellness incentives
  • Social events throughout the year

How To Apply

Click "Apply Now" to submit your resume and a cover letter which outlines how you align with the role as described in this advert.

Coogee Chemicals is an equal opportunity employer committed to workplace diversity. Please note you must have the right to live and work in Australia. As part of the recruitment process candidates may be required to complete comprehensive compliance checks.

Applications are welcome directly from candidates only; recruitment agencies need not apply.

For more about us, visit 

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