Team Leader Service and Support

5 days ago


Brisbane, Australia Queensland Government Full time

**Join Our Team as a Service and Support Team Leader

Are you passionate about IT service excellence and leading dynamic teams? We're looking for an experienced and enthusiastic Service and Support Team Leader to join our ICT Services team In this pivotal role, you'll oversee a team of service support officers and ensure the seamless delivery of top-notch IT services. You'll drive improvements, engage with the business, and provide outstanding customer support while managing vital business information assets.

Why Join Us?

Lead a talented, dedicated team in a rewarding environment.
Contribute to meaningful ICT initiatives that drive Queensland's success.
Be a key player in fostering a culture of customer service excellence.

What You'll Do:
Lead, mentor, and manage a high-performing team of service support officers.
Ensure prompt and efficient IT support across all levels (1st, 2nd, and 3rd).
Maintain and improve the quality of ICT services, including software, hardware, video conferencing, and collaboration tools.
Manage external vendors and service providers to ensure top-notch performance.
Develop policies and procedures to streamline operations and improve service delivery.
Be the go-to expert on ICT issues, asset management, and technology trends.

What We're Looking For:
A current driver's license (for on-site support).
A strong leader who understands customer perspectives and fosters a high-performance team.
Excellent communication skills and a customer-first approach.
Ability to manage internal and external relationships while delivering outstanding service.

Key Skills & Capabilities:
Performance-focused with a track record of achieving goals.
Skilled in managing team performance and driving success.
Expertise in service desk and incident management.
Strong problem-solving abilities and attention to detail.

Applications to remain current for 12 months.

Job Ad Reference: QLD/621136/25

Closing Date: Tuesday, 4th March, 2025
This work is licensed under a Creative Commons Attribution 3.0 Australia License.



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