Service Desk Analyst

2 weeks ago

Brisbane Central Business District, Australia HAYS Full time

Thriving Federal Government Agency on the hunt for a Service Desk Analyst for an initial 12-month contract.

**Your new company**

Hays have partnered with an established Federal Government agency to appoint a Service Desk Analyst to an initial 12-month contract. Working within a high-performing and collaborative team, if you're interested in working at the forefront of the technology industry then you won't want to miss out on this opportunity

**Your new role**

You'll be responsible for providing the first line of contact for all technical problems across the agency's diverse end-user base. With your exceptional communication skills, and strong ability to tailor technical explanations to non-technical people, your day to day will include:

- Troubleshooting L1/2 support issues across Windows OS, Windows server, and Azure (including AD and Azure AD, the M365 suite, Exchange, Citrix, and more)
- Refining and building on existing documentation to set yourself and your team up for future success
- Collaborating with internal stakeholders to gather feedback and streamline service desk processes for the betterment of all parties

**What you'll need to succeed**

This is the perfect opportunity for an enthusiastic graduate with call-centre experience looking to get into the Information Technology space, or a Service Desk Analyst with a few years experience and a keen interest in Federal Government. What we're really keen to see is outstanding customer-facing experience: whether that comes from a dedicated service desk role, or from working in a call centre environment, our biggest focus is to find someone who puts customer-service above all else Ideally, you'll also have a qualification or equivalent experience in IT, and be eligible and willing to obtain an NV1 Security Clearance.

**What you'll get in return**

You'll be remunerated at an hourly rate between $35 - $40/hour + super, depending on skill-set and experience, as well as offered a strong chance of extending this contract beyond the initial 12-months. As this role is entirely phone-based, the work from home flexibility is outstanding with an expectation of only 2 days in the office per week You'll be continually offered opportunities to jump on and assist with other teams projects as well, which will drive your learning and development to the next level.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508**#2774532

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